Charlotte Palei
Otahuhu,Auckland
Summary
I excel in delivering exceptional customer service and managing tasks efficiently, showcasing strong communication and organizational skills. My experience spans retail, childcare, and beauty, where I've consistently gone the extra mile, achieving significant customer satisfaction and operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Babysitter
Daycare
Juneau, Alaska
07.2021 - 01.2025
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Assisted with bedtime routines such as bathing, changing clothes or reading stories.
- Provided supervision and guidance to ensure safety of children in all situations.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
Lash Technician
Home Based Lash Salon
Juneau, Alaska
07.2021 - 01.2025
- Assisted with client consultations to determine the best type of lash extension for each individual's needs.
- Built strong relationships with customers by providing exceptional customer service.
- Educated clients on the importance of maintaining their lashes through proper cleansing techniques.
- Followed strict hygiene standards at all times while performing treatments.
Retailer
Tiki Store
Maui, Hawaii
02.2020 - 07.2021
- Provided exceptional customer service by greeting customers, responding to inquiries, and resolving complaints.
- Managed cash drawer and facilitated sales using cash, credit and gift card.
- Merchandised store to showcase promotional items and increase sales.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
Cashier Assistant /Stocking Associate
Grocery Store
Manukau, Auckland
01.2018 - 12.2019
- Provided excellent customer service
- Worked closely with front-end staff to assist customers.
- Operated cash register efficiently and accurately
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Ensured all products were correctly priced and tagged before stocking shelves.
- Assisting customers when needed.
- Rotated stock from older to newer product when necessary to ensure quality control standards.
Education
NCEA Level 3 -
Maui High School
Maui Hawaii12.2020
NCEA Level 2 -
McAuley High School
Otahuhu, NZ12.2019
NCEA Level 1 -
McAuley High School
Otahuhu, NZ12.2018
Skills
- Strong communication skills
- organizational skills
- teamwork skills
- attention to detail
- creativity
- Time management
- Ability to operate under pressure
- Going the extra mile
Self Attributes
- Possess strong english skills and a positive desire to succeed.
- Organized, accurate and detail oriented.
- Patient and firm attention.
- I am diligent and constantly strive to do my best.
- Good listener.
- A team player.
- Possesses a good sense of humor, is a quick learner and is committed to hard work.
Certification
- Heartsaver Aid CPR AED
References
Deanna Lakalaka: 02102528651
email: Dlakalaka@hotmail.com
Vaisioa Fangupo: 0221619526
email: sioafangupo@gmail.com
Timeline
Personal Babysitter
Daycare
07.2021 - 01.2025
Lash Technician
Home Based Lash Salon
07.2021 - 01.2025
Retailer
Tiki Store
02.2020 - 07.2021
Cashier Assistant /Stocking Associate
Grocery Store
01.2018 - 12.2019
NCEA Level 3 -
Maui High School
NCEA Level 2 -
McAuley High School
NCEA Level 1 -
McAuley High School
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