Charlotte Peterson
Summary
I am a highly motivated, reliable, and hardworking individual with a positive and outgoing personality. I am a quick learner who embraces new challenges and takes pride in developing new skills and knowledge. I am committed to giving my best in every role I undertake and consistently strive to achieve a high standard of work.
I am highly organised, adaptable, and attentive to detail, with the ability to work effectively both independently and as part of a team. I enjoy building positive relationships with people from a variety of backgrounds and contribute well to a supportive team environment. I listen carefully, observe, and take initiative to ensure I understand expectations and complete tasks efficiently and to the required standard. I bring a strong work ethic, willingness to learn, and a genuine commitment to contributing positively to any organisation I am part of.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Receptionist Administrator
Māori Hill Clinic
Dunedin, OTA
09.2024 - Current
- Delivering professional and compassionate customer service to patients in a busy healthcare environment
- Managing high-volume telephone enquiries and appointment bookings while maintaining accuracy and efficiency
- Handling confidential and sensitive patient information with discretion and professionalism
- Providing administrative support to doctors, nurses and the wider healthcare team
- Prioritising competing tasks and responding effectively to urgent and time-sensitive requests
- Maintaining accurate patient records and ensuring information is entered correctly into practice management systems
- Building positive relationships with patients and colleagues through clear communication and a helpful approach
- Demonstrating adaptability and quickly learning new medical systems, procedures and administrative processes
Front of House Team Member
Nichols Garden Cafe
Invercargill, STL
12.2022 - 03.2023
- Providing friendly and professional customer service in a busy café environment
- Taking customer orders, processing EFTPOS and cash payments accurately
- Preparing and serving food and beverages while maintaining high presentation standards
- Working efficiently under pressure while managing multiple tasks during busy periods
- Maintaining a clean, organised and welcoming front-of-house area while working effectively as part of a team
Front of House Team Member
Waxy O'sheas ILT
Invercargill, STL
10.2020 - 12.2022
- Welcoming guests, providing attentive table service and creating a positive dining experience
- Taking and accurately communicating food and beverage orders to the kitchen and bar
- Setting up, clearing and resetting tables while maintaining a high standard of presentation
- Handling customer enquiries and requests promptly and professionally
- Assisting with opening and closing duties, cleaning and maintaining the venue throughout service
Education
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Fernworth Primary School
Invercargill, New Zealand01.2015
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James Hargest College
Invercargill, New Zealand01.2022
Skills
- Time Management
- Willingness to Learn
- Communication and Interpersonal Skills
- Organization & Attention to Detail
- Teamwork & Collaboration
- Multitasking & Prioritization
- Computer & Administrative Skills
- Problem Solving
LANGUAGES
Māori
English
Hobbies and Interests
Walking, Singing, Music, Outdoor Events
Timeline
Receptionist Administrator
Māori Hill Clinic
09.2024 - Current
Front of House Team Member
Nichols Garden Cafe
12.2022 - 03.2023
Front of House Team Member
Waxy O'sheas ILT
10.2020 - 12.2022
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James Hargest College
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Fernworth Primary School