Charlotte Sim
Queenstown
Summary
Professional and dynamic team leader with excellent interpersonal skills, and a passion for tourism and hospitality. Thriving in high-pressure fast paced environments, and ensuring to deliver 5 star customer service.
Having worked in one of the largest tourist areas in New Zealand I am confident I have the skills and personality to bring to any customer service role. I am proactive, positive and a team player, aiming to deliver exceptional guest experiences.
Overview
2026
2026
years of professional experience
Work History
Assistant Guest Service Manager
Kawarau Jet Boats (Kjet)
07.2023 - 03.2025
- Overseeing the running of a busy jet boat company enuring the high volume of guests needs are met productively and safely
- Managing a team of up to 12 staff, fostering a supportive work environment and enhancing overall performance.
- Delivering exceptional customer service, as well as providing accurate information about the product and surrounding area.
- Reviewed daily bookings, to ensure we maximised sales as well as the overall customer experience.
- Monitoring staff training and scheduling.
- Evaluated employee performance regularly, coaching as needed to improve individually and as a team.
- Obtaining and exceeding monthly sales targets
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving any customer complaints.
- Oversaw daily cash handling procedures.
- Understood and implemented safety and emergency procedures, including following the waterway regulations.
Front of House Assistant
Edgewater Wanaka
- Waiting on tables efficiently in a busy restaurant and bar, whilst delivering a welcoming environment.
- Making and delivering cocktails and coffees to a high standard in a efficient manner
- Maintained a clean and organized bar area.
- Meeting and greeting customers in a friendly and professional manner whilst promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities.
- Maintained cleanliness and organization of guest rooms.
- Performed opening and closing duties, of the bar as well as the breakfast buffet.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Cashier
New World
- Greeted customers and provided a positive and helpful experience
- Operated cash register for cash, and credit card transactions
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases and locate items.
- Restocked and organized merchandise.
- Assisted back of house in the the bakery section
- Maintained professional and efficiant service during busy periods
Education
Central Southland College
Southland NZSkills
- Team Leadership
- Guest relations
- Proficient in Ibis Reservation Systems
- Sales experience
- Barista Training
- Bar/Cocktail Experience
Other
- Full NZ driving licence
- Defensive driving training
Timeline
Assistant Guest Service Manager
Kawarau Jet Boats (Kjet)
07.2023 - 03.2025
Front of House Assistant
Edgewater Wanaka
Cashier
New World
Central Southland College
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