Charlotte Wallace
Hamilton
Summary
Results-driven store manager determined to meet and exceed sales goals. Dedicated to providing exceptional customer service and maintaining company standards. Experienced in team development and maintaining a positive culture.
Overview
6
6
years of professional experience
Work History
Store Manager
Accent Group
07.2021 - Current
- Improved customer satisfaction through team training in customer service and product knowledge.
- Maximized sales by creating and adjusting visual merchandising displays.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, productive and profitable store.
- Conducted regular performance reviews for team members, providing constructive feedback and opportunities for growth.
- Dealt with customer complaints professionally and resolving issues quickly to maintain customer satisfaction.
- Fostered a positive work environment by creating strong relationships between team members through training and consistent recognition of individual achievements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new team members. Creating training plans and conduction inductions.
- Created rosters based on sales predictions and team member performance as well as approving timesheets.
Assistant Store Manager
BurgerFuel
07.2018 - 07.2021
- Boosted customer satisfaction by providing exceptional service.
- Enhanced store appearance for increased sales by maintaining cleanliness.
- Organised inventory management with accurate ordering, and efficient stock organization.
- Assisted with team training on company procedures.
Education
High School Diploma -
Cambridge High School
Cambridge, NZ11.2017
Skills
- Operations Management
- Inventory Management
- Store Merchandising
- Employee Training
- Customer Service
- Team Leadership and Coaching
- Inventory Control
- Problem-Solving
- Recruiting and Hiring
- Culture Development
Timeline
Store Manager
Accent Group
07.2021 - Current
Assistant Store Manager
BurgerFuel
07.2018 - 07.2021
High School Diploma -
Cambridge High School
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