Charlotte Wenman
Palmerston North,MWT
Summary
I am a dedicated and skilled barista with a proven track record of delivering exceptional customer service in fast-paced coffee shop environments, for example in my old place of work I would serve and make around 70-80 coffees in less than an 1 hour. Possessing a thorough understanding of coffee brewing techniques, equipment maintenance. Adept at creating and serving high-quality espresso-based beverages, as well as maintaining a clean and organized workspace. Demonstrated ability to multitask efficiently, handle cash transactions accurately, and engage customers in a friendly and welcoming manner. Committed to upholding the highest standards of product quality and consistently exceeding customer expectations. Seeking an opportunity to contribute my expertise and passion for coffee to a dynamic team at Streetwise Coffee.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dance Teacher
DanceWorks Studios
01.2021 - Current
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Worked well in a team setting, providing support and guidance.
- Planned routines for recitals and performances.
- Worked with fellow teachers to devise and implement support plans to help students excel.
- Worked flexible hours across night, weekend, and holiday shifts.
Barista
Backstage Cafe
05.2023 - 02.2024
- Adhered to all food hygiene regulations, minimizing risk of contamination.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Listened carefully to customer requests and created personalized, delicious beverages.
- Maintained my happy/bubbly personality throughout my shift while Helping every customer I can.
Senior Sandwich Artist
SUBWAY®Restaurants
05.2022 - 05.2023
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Contributed to a positive team atmosphere by collaborating with colleagues to complete tasks efficiently during peak hours.
- Collaborated with team members during busy periods to maintain efficient workflow, ensuring minimal wait times for customers.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Education
Certificate in Study And Preparation Level 4 - Level 4 Pathway To Nursing
UCOL- Te Pukenga
Palmerston North07.2024
NCEA Level 2 -
Te Kura
Palmerston North, NZ11.2023
NCEA Level 1 -
Te Kura
Palmerston North, NZ08.2023
Skills
- Performance Improvements
- POS Systems
- Product Upselling
- Customer Service
- Restricted License
- Leadership
- Management experience
- Great bonds within work enviroment
Accomplishments
New Zealand Certificate in Salon Skills-2023
Duke of Ed- Bronze 2021
Ambassador at St Peters College- 2020
Certification
I have my level 4 teaching qualification, I am also being mentored by a very qualified RAD examiner.
Although I do not have my Barista certificate, I do have a lot of experience in making coffees and would also be open to getting the certificate.
References
Name: Deborah Woodroffe
Relation ship: Boss
Place of work: BackStage Cafe.
Phone number: 027 291 3947
Name: Mellisa True.
Relation ship: Lecturer-Te Pukenga UCOL
Email: m.true@ucol.ac.nz
Phone number: 027 882 7675
Timeline
Barista
Backstage Cafe
05.2023 - 02.2024
Senior Sandwich Artist
SUBWAY®Restaurants
05.2022 - 05.2023
Dance Teacher
DanceWorks Studios
01.2021 - Current
Certificate in Study And Preparation Level 4 - Level 4 Pathway To Nursing
UCOL- Te Pukenga
NCEA Level 2 -
Te Kura
NCEA Level 1 -
Te Kura
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