CharlotteJane Ngapera
Mt Wellington,Auckland
Summary
Dynamic and dedicated professional seeking opportunities in a call center or retail environment, driven by a passion for helping others and supporting the local community. Recognized for being people-oriented, hardworking, and highly motivated, with a strong commitment to personal growth and development. Eager to expand knowledge and skills, ready to leverage new abilities to enhance performance and contribute effectively in any role. A proactive approach ensures that every opportunity is met with enthusiasm and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Office Assistant
MCS Digital LTD
Auckland
01.2023 - 11.2023
- Entered customer orders into the system and updated job statuses efficiently and accurately.
- Shipped customer orders with utmost care, ensuring timely and safe delivery.
- Responded to customer emails and inquiries, providing accurate and helpful feedback as necessary.
- Programmed radios according to customer specifications.
- Answered phone calls and greeted customers, providing excellent service and addressing their needs promptly.
Customer Service Specialist
2 Degrees
Auckland
03.2019 - 02.2022
- Provided efficient and effective customer service, addressing inquiries, complaints, and requests in a timely and professional manner such as
- Troubleshooting broadband issues including fiber networks
- Providing customers with service information about their issues
- Offering customers’ assistance with their broadband
- All whilst maintaining a high level of customer satisfaction & ensuring all KPI’s for Inbound and Outbound are met & exceeded
Education
Bachelor of Information & Computer Science -
Auckland University of Technology
Auckland11-2024
NCEA Level 1, Level 2 & Level 3 - Math’s & English
Alfriston College
Auckland, NZ12-2020
Skills
- Technical
- Excellent understanding of Microsoft Office software
- Excellent understanding of Photoshop and Adobe Illustrator
- Competency in operating Digital media and social media
- Competency Python, JavaScript and Mathematics
- Strong data entry skills
- Personal
- Organization, time management and attention to detail
- Competent in communication with client base and customers
- Clean, Tidy, and Neat
- Professional, friendly, and affable
- Strong problem and analytical skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Prioritizing work
Languages
English
Full Professional
Interests
- Crafting and DIY Projects
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I have a passion for photography and editing photos
- Playing Sports
- Documenting and sharing travel experiences
- Historical Exploration
- Baking
- Cooking
- I enjoy cooking for friends and family gatherings
Timeline
Office Assistant
MCS Digital LTD
01.2023 - 11.2023
Customer Service Specialist
2 Degrees
03.2019 - 02.2022
Bachelor of Information & Computer Science -
Auckland University of Technology
NCEA Level 1, Level 2 & Level 3 - Math’s & English
Alfriston College