Charlton Brock
Retail & Sales
Nelson,NSN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
On the Spot
Kaiterteri Recreation Reserve
12.2021 - 02.2022
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Performed cash, card, and check transactions to complete customer purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Customer Service Sales Representative
Abel Tasman Sea Shuttle
12.2022 - 02.2023
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Kept detailed records of daily activities through online customer database.
- Built relationships with customers and community to promote long term business growth.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Lifegaurd
Waterworld New Zealand
12.2023 - 02.2024
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Monitored safety of guests in and around sea water and on the inflatable
- Responded to emergency situations in a timely, efficient manner.
- Scanned main areas to monitor for any safety risks.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
Storeperson
The Vitilagy Project
05.2023 - 10.2024
- Picked stock according to order sheets and prepared for transport.
- Ensured a clean, safe, store environment
- Prepared products, ensuring proper labeling, pricing, and organization on shelves.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Restocked shelves and helped customers locate desired items.
- Received and checked incoming goods for damage and discrepancies with paperwork.
Education
LEVEL 3 - NZ Certificate in Fire Detection and Alarm Systems -
Achievement Level 1,2,3 - Business
11-2024
Achieved levels 1, 2 and 3 in Mathematics, English, Building Construction, Gateway, Physical Education and Science
- NCEA Level 1, 2, and 3
- Degree Awarded with Excellence
- Created own business in business study
Skills
- Problem Solving
- Verbal and Written Communication
- Courteous with Strong Service Mindset
- Product Promotion
- Client Relationships
- Strategic Planning
- Customer education
- Punctuality and reliability
- Calm demeanor
- Money handling
- Scheduling
- Microsoft Excel
References - Written Letters Can Be Supplied
Alison Cooke
Detective Police Officer
Phone: 021 191 5702
Megan Wilkes
The Vitalogy Project
Founder / CEO
Phone: 021467760
Timeline
Lifegaurd - Waterworld New Zealand
12.2023 - 02.2024
Storeperson - The Vitilagy Project
05.2023 - 10.2024
Customer Service Sales Representative - Abel Tasman Sea Shuttle
12.2022 - 02.2023
On the Spot - Kaiterteri Recreation Reserve
12.2021 - 02.2022
- LEVEL 3 - NZ Certificate in Fire Detection and Alarm Systems,
Nelson College - Achievement Level 1,2,3 , Business
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