Charm Paul
Kelston,AUK
Summary
- Dynamic Retail Sales Associate with Briscoe Group Limited, recognized for exceptional customer service and teamwork. Proven ability to enhance sales through effective product recommendations and conflict resolution. Skilled in cash handling and point-of-sale operations, consistently achieving sales targets while fostering customer loyalty and satisfaction.
- Offering strong leadership qualities and dedication to learning and growth in supervisory capacity. Brings solid grasp of operational procedures, coupled with skills in conflict resolution and team collaboration. Ready to use and develop these skills in Desired Position role.
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organization objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Briscoe Group Limited
10.2022 - 03.2025
- Engaged customers by addressing product inquiries and guiding selections.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card, and check transactions to complete customer purchases.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Implemented feedback from customer surveys to enhance shopping experience.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Conducted product demonstrations to highlight features and benefits, increasing customer interest.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and provided outstanding customer service.
- Coordinated with stock team to expedite restocking of high-demand items.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Greeted customers and helped with product questions, selections, and purchases.
Education
Spotswood College
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash register operation
- FLUENT IN LANGUAGE
- Point of sale operation
- Friendly and outgoing
- Shelf stocking
- Price tagging
- Team cooperation
- Adaptable and flexible
- Barcode scanning
- Positive and professional
- Stock replenishment
- Conflict resolution
- Product knowledge
- Cash handling
- Time management
- Customer assistance
- Retail sales
Languages
Maori
Native or Bilingual
Timeline
Retail Sales Associate
Briscoe Group Limited
10.2022 - 03.2025
Spotswood College
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