Charm Pomare
Papakura,AUK
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, credit investigation, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
8
8
years of professional experience
Work History
Issue Resolution / Customer Service Representative
Laminex New Zealand
Penrose, Auckland
08.2019 - Current
- Ensure all customer credit queries regarding invoice issues are investigated and processed within the service level agreement.
- Adhered to departmental procedures and guidelines when processing claims.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with order processing, returns, product stock levels and technical installation information via phone calls, emails and Salesforce CRM systems.
- Investigated and processed faulty claims with suppliers, manufacturers and carriers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Participated in training sessions and workshops to stay abreast of new product launches, technologies and internal process updates.
Customer Service Representative
Laminex New Zealand
Penrose, Auckland
04.2016 - 08.2019
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Supported sales team members to drive growth and development.
- Kept abreast of current promotions, policies regarding payment and exchanges, and security practices.
- Gathered customer information to accurately process orders or changes to accounts.
- Assisted customers with troubleshooting their product issues.
- Promoted an atmosphere of team work within the organization by assisting fellow employees when needed.
- Handled multiple communication lines simultaneously while providing courteous customer service.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
Skills
- Focused on customer satisfaction
- Complex Issue resolution and critical thinking
- Utilize multiple communication tools like ASW telephony platform, Salesforce CRM and outlook
- Microsoft Office Suite proficiency
- Excellent Customer Service and engagement
- Strong Communication, interdepartmental and Interpersonal Skills
Timeline
Issue Resolution / Customer Service Representative
Laminex New Zealand
08.2019 - Current
Customer Service Representative
Laminex New Zealand
04.2016 - 08.2019
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