Charm Tuala
Auckland
Summary
A proactive professional with a diverse background in strategic planning, public speaking, and leadership. Experienced in programme development and facilitation, with a strong track record of empowering student leaders and fostering community engagement. I excel in working under pressure and adapting to changing environments while maintaining a high level of performance. I am adept at building relationships and driving positive outcomes through effective communication and collaboration. Proficient in Microsoft 365 and committed to delivering outstanding customer service. Seeking a challenging role to leverage my skills and experience for professional growth and development.
Overview
3
3
years of professional experience
Work History
Programme Facilitator
Lifesupporting Communities Trust
01.2023 - Current
- A collective of previous head students who have crafted and built a programme to empower upcoming student leaders in New Zealand with the necessary tools and resources to excel in their roles
- Facilitated engaging and interactive program sessions, ensuring participants' understanding and involvement.
- Developed programme content and materials, tailoring content to meet the specific needs of participants.
- Managed program logistics, including scheduling, venue arrangements, and participant communications.
- Monitored and evaluated program effectiveness, making recommendations for improvement.
- Collaborated with team members to design and implement new programs based on identified needs and trends.
Sales Assistant
Stirling Sports Limited
, Auckland
12.2021 - Current
- Provided exceptional customer service, assisting customers with product inquiries and purchases.
- Maintained a clean and organized sales floor, ensuring products were properly displayed and stocked.
- Processed transactions accurately and efficiently, handling cash and card payments.
- Collaborated with team members to achieve sales targets and provide a positive shopping experience for customers.
- Assisted in merchandising activities, including setting up displays and promotions to drive sales.
Youth Advisor
Le Va Pasifika
01.2022 - 12.2022
- Developed and implemented culturally sensitive programs and initiatives to address the specific needs of Pasifika youth.
- Collaborated with organisations to create a supportive network for Pasifika youth.
- Provided insights as a Pasifka youth towards mental health
- Advocated for the needs and interests of Pasifika youth within the organisation and the wider community.
Hospitality Worker
DC Catering Auckland
05.2021 - 11.2022
- Prepared and served food and beverages to students and staff in a timely and efficient manner.
- Maintained cleanliness and hygiene standards in the canteen area, including food preparation and serving areas.
- Handled cash transactions and operated the cash register, ensuring accuracy and compliance with school policies.
English Tutor
Learn English Live
09.2021 - 01.2022
- Conducted online English tutoring sessions for students living in Korea, focusing on pronunciation and conversation skills.
- Developed lesson plans tailored to the individual needs and proficiency levels of each student.
- Led group sessions across multiple schools from elementary to high school.
- Maintained a flexible schedule to accommodate different time zones and student availability.
Education
Bachelor of Commerce -
The University of Auckland
Auckland 11-2023
De La Salle College
Auckland, NZ11-2022
Skills
- Strategic Planning
- Public speaking
- Leadership
- Time management
- Working under pressure
- Adaptability and flexibility
- Critical thinking
- Microsoft 365
- Customer service
Timeline
Programme Facilitator
Lifesupporting Communities Trust
01.2023 - Current
Youth Advisor
Le Va Pasifika
01.2022 - 12.2022
Sales Assistant
Stirling Sports Limited
12.2021 - Current
English Tutor
Learn English Live
09.2021 - 01.2022
Hospitality Worker
DC Catering Auckland
05.2021 - 11.2022
Bachelor of Commerce -
The University of Auckland
De La Salle College
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