Charmain Moon
4 Glenmore Road, Sunnyhills,Auckland
Summary
Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment.
Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Strong leader dedicated to streamlining operations to decrease costs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Crackerjack Ltd
11.2021 - 07.2023
- Managed opening and closing procedures
- Managed cash registers and banking ensuring accurate transactions, balancing drawers daily and minimizing discrepancies.
- Managing morning meetings with staff to discuss daily tasks and main priorities.
- Managed fortnightly rosters and Payroll.
- Rotated Merchandise/displays to feature new products and promotions.
- Enhanced the stores appearance for increased sales.
- Managed inbound and outbound calls with Stores, Managers, DC, Head Office and Suppliers.
- Dispatching Inward and Outward goods.
Stock Replenisher
Coles Supermarket
03.2020 - 02.2021
- Contributed as a team player during Covid 19 by consistently stocking and replenishing shelves.
- Provided exceptional customer service by assisting customers during the Pandemic, especially the most vulnerable.
- Safely and calmly defusing disputes between raging customers.
Assistant Bar Manager
Pakuranga Rugby League Club
02.2016 - 07.2019
- Kept alcoholic beverages well-stocked and organized to meet demands.
- Cultivated a loyal customer base by delivering a friendly customer service experience and resolving complaints promptly.
- Worked with the Club Manager in setting sales targets and promotions.
- Organized functions tailored to the needs and expectations.
- Defusing situations between intoxicated patrons. Refusing intoxicated persons service in a polite and non discriminating manner.
Education
Personal Safety And Conflict Management - Retail
RISQ Retail
New Zealand02.2023
Robbery Prevention And Safety Skills - Retail
RISQ Retail
Auckland, AUK02.2023
Travel & Tourism Level 3 - Tourism And Travel
International Travel College
Botany Downs, AUK07.2011
Skills
- Problem-Solving
- Customer Service
- Time Management
- Store operations
- Stock Management
- Team Management
Timeline
Assistant Store Manager
Crackerjack Ltd
11.2021 - 07.2023
Stock Replenisher
Coles Supermarket
03.2020 - 02.2021
Assistant Bar Manager
Pakuranga Rugby League Club
02.2016 - 07.2019
Personal Safety And Conflict Management - Retail
RISQ Retail
Robbery Prevention And Safety Skills - Retail
RISQ Retail
Travel & Tourism Level 3 - Tourism And Travel
International Travel College
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