Charmain Moss
Frankton,Hamilton
Summary
Dynamic customer service professional with a proven track record at Inland Revenue, excelling in problem-solving and time management. Recognized for outstanding communication skills and employee development, I thrive in fast-paced environments, consistently meeting targets while delivering exceptional service. My friendly demeanor and technical support expertise enhance customer relations and team collaboration.
Overview
20
20
years of professional experience
Work History
Customer Service Officer
Inland Revenue
, Hamilton
10.2011 - Current
- Trained in multiple tax types for indvidual and non indivdual customers.
- Interaction with a large variety of customers
- Customer service skills.
- Time Management
- Meeting goals and targets
- Ability to deal with various difficult situations
- Problem Solving
- Coaching new staff
- Processing center work – emails, paper correspondence (general forms, tax returns and general letters) and information filed via the website
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Customer Service Specialist to Senior Team Member (3rd in charge)
Number One Shoes
Hamilton & Rotorua
03.2008 - 10.2011
- Efficient time management skills
- Interaction with members of the public
- Excellent Communication skills
- High value in tidy/neat presentation
- Responsibility
- Handling Money
- Organisational skills
- Employee of the month 3 times
- First Aid certificate with the Red Cross NZ
Room Attendant
Siudma Hotel
Rotorua
01.2005 - 07.2005
- General cleaning of hotel rooms
- Dusting
- Vacuuming
- Making beds
Education
Certificate - Hairdressing Level 1 to 4
Waikato School of Hairdressing Ltd
12.2008
Diploma - Information Communication Technology level 5
Waikato Institute of Technology
12.2006
Certificate - Computing level 3
Waiariki Institute of Technology
12.2003
Skills
- Communication skills
- Technical support
- Time Management
- Call center experience
- Employee development
- Account management
- Customer relations
- Presentation skills
- Friendly personality
Hobbies and Interests
- Computers
- Internet
- Music
- Movies
- Socialising
- Reading
References
References available upon request.
Timeline
Customer Service Officer
Inland Revenue
10.2011 - Current
Customer Service Specialist to Senior Team Member (3rd in charge)
Number One Shoes
03.2008 - 10.2011
Room Attendant
Siudma Hotel
01.2005 - 07.2005
Certificate - Hairdressing Level 1 to 4
Waikato School of Hairdressing Ltd
Diploma - Information Communication Technology level 5
Waikato Institute of Technology
Certificate - Computing level 3
Waiariki Institute of Technology
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