Summary
Overview
Work History
Skills
Baking, reading, crocheting, gardening.
Timeline
Generic

Charmaine Stead

Dannevirke

Summary

Proven track record in enhancing facility hygiene and customer satisfaction, demonstrated during my tenure at Onetangi Garage. Expert in cleaning and sanitizing, coupled with exceptional customer service skills, I consistently improved operational efficiency and store appeal. Achieved significant reductions in waste and increased customer retention through meticulous attention to detail and reliability.

Overview

2
2
years of professional experience

Work History

Cleaner

Self
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.

Store Owner

Self
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Managed day-to-day business operations.

Video Store Clerk

Onetangi Garage
01.1994 - 01.1996
  • Managed special orders for hard-to-find titles or collector''s editions requested by patrons.
  • Implemented an efficient system for checking in returned items, reducing late fees disputes among customers.
  • Maintained up-to-date knowledge of industry trends, allowing for informed conversations with customers about current films and games.
  • Assisted customers with movie selections, ensuring a personalized experience for each individual.
  • Performed routine maintenance on video rental equipment, ensuring proper functionality for customer use.
  • Processed transactions efficiently, handling cash, credit cards, and gift certificates securely.
  • Educated customers about rental policies to reduce misunderstandings regarding late fees or damaged products.
  • Organized store displays for optimal visibility and accessibility of popular titles and new releases.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.

Skills

  • Cleaning and sanitizing
  • Sweeping and Mopping
  • Housekeeping
  • Customer Service
  • Reliability and punctuality
  • Knowledge of cleaning products
  • Interior and exterior cleaning
  • Dusting Techniques
  • Waste Management
  • Laundry
  • Multitasking
  • Trash Collection
  • Attention to Detail

Baking, reading, crocheting, gardening.

Having had 5 children, and a limited budget, I learnt to bake early on, which I enjoy.  

I also used to read  a lot, but not so much now as I have other hobbies I like to do such as crochet

I grow a lot of vegetables for family and friends as well. 

I have several cats, a couple of who are rescues, that keep me busy as well. 

Timeline

Video Store Clerk

Onetangi Garage
01.1994 - 01.1996

Cleaner

Self

Store Owner

Self

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Charmaine Stead