Charmaine Tuau

• Provide an outstanding service to all our walk-in and online customers and suppliers.
• Process online orders from start to finish with great attention to detail.
• Communicate and problem-solve calmly to ensure 100% customer satisfaction
• Manage the supplier invoice inbox and requesting of invoices
• Answer general customer enquiries via phone, email and website.
• Update website content, including product content and photos
• Growing product knowledge and show a keen interest in learning about new products.
• Upsell products or suggest replacements.
• Assist at trade shows and perform general administrative duties.
• Display energy and drive towards company goals
• Ability to meet deadlines in a timely manner.

• Drive a customer service strategy so that the store is renowned for outstanding customer service.
• Improve the commercial performance of the store by increasing its sales turnover and managing controllable costs.
• Assisted customers in finding the products they needed quickly and efficiently.
• Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
• Implemented effective cost-control measures to maximize profitability.
• Conducted monthly meetings with staff to discuss operational issues or changes.
• Developed and maintained store policies, procedures and operations manual.

• Recruited, trained and supervised new employees.
• Monitored inventory levels and placed orders to restock shelves.
• Planned special promotions or discounts based on market trends.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Ensured compliance with safety regulations and company policies.
• Monitored employee performance and identified performance gaps for corrective action.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Titiro whakamuri, kia anga whakamua
Look to the past in order to move forward

Te Whāriki is a child-centred and learning-oriented curriculum that guides the educational foundations, approach and practices of Kōhanga Reo. The core principle that underpins Te Whāriki is ‘to empower the child to learn’. Its unique qualities stretch back to infinity, to ancient times, to ancestors and their deeds.

Te Whāriki is built on a foundation of Māori values and belief systems such as:

• Mana - having authority, prestige, power, ihi, having rank and essential inner force
• Wehi - being awe-inspiring, manaaki, showing respect, and aroha, having love and compassion
• Whakapapa - genealogy, tūrangawaewae, identity, te reo, language and tikanga etiquette and behaviour
• Pūrakau (story), waiata (song) and kori tinana (physical activity)Met with individual parents on a regular basis to provide updates on their tamariki development.

Daily Role

• Contributed ideas for new Reo Maori strategies based on observations of all takmariki / mokopuna the classroom environment.
• Helped with daily classroom management, such as taking attendance, distributing supplies, and organizing materials.
• Assisted in creating lesson plans and activities to engage students.

• Clear daily accounts receivable related banking transactions, including maintaining a daily deposit allocation sheet and ensuring all receipts are appropriately allocated, including credit card payments.
• Monitoring and reviewing debtor balances and credit exposure and identifying and addressing overdue accounts.
• Place accounts on hold where relevant and ensure updated on-hold customer list is communicated to relevant teams.
• Collaborating with internal departments, such as Sales team to ensure efficient credit management.
• Follow up on overdue invoices and payments and implement company collections procedures or payment plans as necessary.
• Proactively report any payment issues to management or the appropriate team.
• Keep a record of all communications with customers.
• Assist in resolving customer queries such as providing copies of invoices, proof of delivery, credit notes.
• Ensure company policies are current and always adhered to.