Charmoni Lee Shortcliffe
Manurewa,New Zealand
Summary
My background experiences expertise hugely in customer service; I have a positive impact on customers and consider myself a people’s person! I am open to remote employment as a first time mum although facing customers is my passion. I am a very determined person with great work ethics and good communication skills that adapt to tasks quickly and effectively. I consider a high standard of appearance and behaviour to benefit your business. I have an aptitude customer facing and technology; and willingness to learn new skills. I am dedicated to achieving the best results that I can in my career through adding value and creating opportunities by using my skills and knowledge to create practical, efficient solutions. My skill in communication and problem solving keeps me motivated and inspires me to motivate others.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Youth Coach
Solomon Group
Manurewa
12.2023 - 08.2024
- Participated in professional development opportunities related to coaching techniques.
- Assigned to 25 youth clients aged between the age 16-19 years. (Individuals, single parents & couples)
- Regularly engaged with each individual face-to-face both in the office, home-visits & client day outings where I could create each relationship.
- Worked with each of my youth to enrol into education and achieve set goals.
- Worked alongside third parties such as Oranga Tamariki, local Marae’s, local Police, lawyers for specific clients regarding confidential information.
- Fostered a positive and motivational environment to boost team morale and cohesion.
- Monitored participant progress and provided feedback on performance.
- Built one-on-one relationships with my youth/rangatahi.
- Understanding confidentiality us important with clients case.
Cabin Crew
Jetstar Airways
Auckland Airport
10.2021 - 04.2023
- Maintained a professional appearance at all times while interacting with customers/passengers.
- Restocked and organized food, beverage and passenger items inventory.
- Enforced lost and found procedures whenever missing items were located/reported.
- Ensuring the safety of passengers onboard the flight.
- Work trips and overnights in and out of the country. ( Trans Tasmin Route )
- Always upheld myself in a professional, respectful manner off and on duty.
- Upheld ALL cabin crew responsibilities and completed 6-week cabin crew training within NZ, Melbourne & Brisbane.
- Engaged with my passengers on board flight and created healthy work relationships with my colleagues.
Senior Food and Beverage Attendant
Delaware North
Auckland
04.2017 - 06.2021
- Delaware North have helped me gain my Licence Controller Qualification (LCQ)
- Assisted with all restaurant duties and became a Pro barista, waitress, food runner, till cashier.
- Worked on a rotating shift roster between 0400-0000.
- Developed in my career within this job and working my way up the ladder by starting as food & beverage attendant, team-leader & supervisor before resigning to cabin crew.
Programme Assistant
SKIDS - Weymouth Primary School
Auckland
06.2019 - 06.2020
- Company Overview: Before & After School & Holiday Programmes
- Being responsible for the safety and welfare of children aged between 5-13 years old
- We are required to follow all procedures, including the allergies, health and specific needs of the children
- While working for Skids at Weymouth Primary, I have gained all my 4 child care protection and health and safety certificates
- Before & After School & Holiday Programmes
Education
New Zealand Certificate in Tourism - Level 3 - Tourism & Travel, Aviation
New Zealand School of Tourism
Auckland Airport, New Zealand11.2017
National Certificate of Educational Achievement LEVEL 3 (NCEA) -
JAMES COOK HIGH SCHOOL
AUCKLAND, New Zealand11.2016
Short-course in Travel & Tourism -
International Travel College
Auckland City, New Zealand11.2016
Skills
- Safety awareness
- Team management
- Microsoft office
- Flexible and adaptable
- Remote office availability
- Dependable and responsible
- Organization and time management
- Analytical and critical thinking
- Initiative-taking
- Assertiveness
- Reliability and punctuality
Personal Information
- Place of Birth: Otahuhu, NZ
- Date of Birth: 05/26/98
- Gender: Female
- Nationality: NZ Maori
- Driving License: Full Driver Licence
Certification
Licence Controller Qualification, 08/01/22
Accomplishments
- NZ Netball Certificate, 2015, Gained my NZ coaching certificate through Papakura Netball Center (PNC).
- Netball Coach, 2015, Coached James Cook's junior team independently, placing 2nd overall in A-grade division.
- Code Captain, 2015 - 2016, Nominated to be code captain for code netball and selected for leadership camp.
References
- Rochelle, Delaware North Auckland, New Zealand, 021 023 25935
- Nikita Hunter, SKIDS, Auckland, New Zealand, 0224702971
- Tui Johnston, Jetstar Airways, Auckland, New Zealand, 022 488 5407
Timeline
Youth Coach
Solomon Group
12.2023 - 08.2024
Cabin Crew
Jetstar Airways
10.2021 - 04.2023
Programme Assistant
SKIDS - Weymouth Primary School
06.2019 - 06.2020
Senior Food and Beverage Attendant
Delaware North
04.2017 - 06.2021
New Zealand Certificate in Tourism - Level 3 - Tourism & Travel, Aviation
New Zealand School of Tourism
National Certificate of Educational Achievement LEVEL 3 (NCEA) -
JAMES COOK HIGH SCHOOL
Short-course in Travel & Tourism -
International Travel College