Charrisse Thompson
Te Kuiti,King Country
Summary
Hardworking, friendly and passionate team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and attention to details. Ready to help the team achieve company goals. Expertise in scheduling and coordinating meetings, managing travel. Passionate with 13+ years of experience in customer and personal service and success with conflict resolution and sensitive to others' needs. Proven track record of maintaining efficient office operations. Additional experience includes effective planning and computer literacy.
I seek to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. and prepared to learn and increase on my skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Office Administrator
Ngati Maniapoto Marae Pact Trust
10.2011 - 02.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Managed company schedule to coordinate calendar and arrange travel.
- Coordinated with human resources department to handle payroll and personnel databases.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Customer Service Representative
Sitel/ Genesis Energy
03.2008 - 10.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer requests promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Sought ways to improve processes and services provided.
Mental Health Support Worker
Spectrum Care
02.2001 - 04.2002
- Provided complex crisis intervention and stabilization to patients in psychological distress.
- Documented client progress in confidential files.
- Developed and implemented activities to help clients develop social and independent living skills.
- Monitored client progress and provided feedback to families and treatment team members.
- Collaborated with medical and clinical personnel to coordinate and implement client services.
- Provided clients with recommendations to community resources.
- Implemented crisis intervention plans to support client safety.
- Provided case management services to monitor client access to resources and services.
- Revised individual treatment plans for clients with mental health concerns to obtain best possible outcomes.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Maintained client records to document assessment, treatment plans and progress.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
Education
Diploma Level 3&4 Computing And Business Admin - Business Administration And Computing
Te Wananga O Aotearoa
Te Kuiti, NZ2013
Diploma - Mental Health Level 4
Wintec
Hamilton, NZ12.2006
Skills
- Attention to Detail
- Microsoft Word
- Multitasking Abilities
- Quality Assurance
- Multitasking
- Active Listening
- Clerical Support
- Self-Directed
- Dependable and Responsible
- Time Management
- Teamwork and Collaboration
- Data Entry
- Excellent Communication
- Relationship Building
- Friendly, Positive Attitude
Certification
- First Aid, Level 1, Vertical Horizon, NZ - 2023
Hobbies
I enjoy spending time with my whanau, reading and gardening.
Timeline
Front Desk Receptionist/Office Administrator
Ngati Maniapoto Marae Pact Trust
10.2011 - 02.2020
Customer Service Representative
Sitel/ Genesis Energy
03.2008 - 10.2010
Mental Health Support Worker
Spectrum Care
02.2001 - 04.2002
Diploma Level 3&4 Computing And Business Admin - Business Administration And Computing
Te Wananga O Aotearoa
Diploma - Mental Health Level 4
Wintec
- First Aid, Level 1, Vertical Horizon, NZ - 2023
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