Sanjeewa Thilanga Ranasinghe
Wellington,New Zealand
Summary
Accomplished Senior Portfolio Business Analyst with a proven track record at Health New Zealand (Te Whatu Ora), enhancing healthcare IT systems and optimizing processes across multiple DHBs. Expert in business analysis & strategy and project management, with a knack for leading successful cloud migrations and facilitating stakeholder workshops. Demonstrates exceptional technical proficiency and communication skills, driving significant efficiency improvements.
Overview
18
18
years of professional experience
Work History
Senior Portfolio Business Analyst
Health New Zealand (Te Whatu Ora)
Wellington
01.2023 - Current
- Led regional IT portfolio projects, including a centralized clinical information portal, benefiting over 3 regional District Health Boards (DHBs)
- Developed business cases and conducted process mappings for key healthcare IT systems (e.g., BadgerNet Neonatal EPR, E-Referral platform)
- Acted as Product Owner for cloud migration programs, leading Azure-based implementations
- Facilitated stakeholder workshops and governance discussions with clinical groups to define strategic IT roadmaps
- Optimized outpatient processes, delivering measurable efficiency improvements using BPMN 2.0
Business Analyst - IT Projects
University of Otago
Dunedin
07.2019 - 01.2023
- Spearheaded the CRM implementation using Microsoft Dynamics 365, streamlining customer service operations
- Enhanced cross-department workflows, integrating CRM with third-party systems like Blackbaud and Tribal - Student Management system
- Involved in design and delivery of the university-wide service management framework, fostering a single point of entry for all it's inquiries
- Advocated the use of value stream mapping and process improvements, reducing redundant workflows to increase efficiency and reduce optional costs
- Conducted UAT and supported change management for enterprise-level IT projects
Business Process Analyst
Clutha District Council
Balclutha
09.2018 - 06.2019
- Transformed council operations by mapping and automating processes using Promapp
- Administered ERP system (Datascape) and conducted staff training for workflow enhancements
- Participated in South island local government initiatives to improve operational standards and adopt new technologies
Senior Business Analyst (Senior Executive)
SriLankan Airlines Ltd
04.2012 - 07.2018
- Managed the implementation of the airline's ERP and revenue management systems, optimizing resource utilization and cross functional process designs
- Conducted RFI/RFP processes and led vendor negotiations for IT systems procurement
- Integrated Altea's Amadeus reservation system with critical airline operations, ensuring seamless processes
- Delivered advanced business intelligence solutions, including Power BI and QlikView dashboards, to enhance reporting and analytics
- Worked with local and international vendors to delivery solutions for commercial, engineering and finance divisions
E-commerce Executive
SriLankan Airlines Ltd
07.2010 - 04.2012
Datacentre Supervisor (System Engineer)
SriLankan Airlines Ltd
06.2006 - 07.2010
Education
Master of Business Administration -
University of Wolverhampton
UK01.2017
Professional Graduate Diploma - IT
British Computer Society
UK01.2011
Skills
- Business Analysis & Strategy
- Project Management
- Technical Proficiency
- Communication & Facilitation
- Documentation & Testing
- Procurement Expertise
Accomplishments
- Delivered a centralized clinical portal for Health New Zealand, SSO access for regional clinicians.
- Implemented a university-wide CRM system, improving service response times and alumni engagement.
- Enhanced the service management framework and improved process efficiency in university's marketing operations.
- Improved the structure, data quality, and accuracy of the university's student information.
- Successfully deployed ERP systems, Revenue management systems, CRM, at SriLankan Airlines.
- Enhanced council workflows by mapping and automating business processes, reducing manual workload, increasing efficiency and reducing operational costs.
References
Available upon request.
Corporatetraining
- Certification of Capability in Business Analysis (CCBA), IIBA, 2022
- Project Management Professional (PMP) Preparation Training, PMI, 2017
- Business Process Modelling (BPMN 2.0), 2023
- Microsoft Certified Professional | IBM Certified AIX System Administrator
Timeline
Senior Portfolio Business Analyst
Health New Zealand (Te Whatu Ora)
01.2023 - Current
Business Analyst - IT Projects
University of Otago
07.2019 - 01.2023
Business Process Analyst
Clutha District Council
09.2018 - 06.2019
Senior Business Analyst (Senior Executive)
SriLankan Airlines Ltd
04.2012 - 07.2018
E-commerce Executive
SriLankan Airlines Ltd
07.2010 - 04.2012
Datacentre Supervisor (System Engineer)
SriLankan Airlines Ltd
06.2006 - 07.2010
Master of Business Administration -
University of Wolverhampton
Professional Graduate Diploma - IT
British Computer Society
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