Che Gallagher
Dunedin,Otago
Summary
Im a trustworthy and dedicated person with a passion for Customer Service with at least 4-5 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
8
8
years of professional experience
Work History
Customer Service Cashier
Clearance Direct
11.2013 - 06.2016
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Checkout Operator
Mitre 10 Mega
03.2011 - 01.2012
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
- Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
- Consistently met or exceeded daily sales goals through accurate cash handling and efficient transactions.
Crew Member
Burger King
04.2008 - 07.2010
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Call Centre Representative
Make A Wish Foundation New Zealand
02.2008 - 10.2008
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Education
Te Reo Maori
Open Polytechnic of New Zealand
Lower Hutt, NZ01.2024
No Degree - Foundation Studies - NCEA LEVEL 1 2 AND 3
Otago Polytechnic
Dunedin, NZ11.2015
Skills
- Cash Handling
- Payment Collection
- Drawer Management
- Merchandise Restocking
- Customer Service
- Customer Complaint Resolution
- Product Knowledge
- Guest Services
Timeline
Customer Service Cashier
Clearance Direct
11.2013 - 06.2016
Checkout Operator
Mitre 10 Mega
03.2011 - 01.2012
Crew Member
Burger King
04.2008 - 07.2010
Call Centre Representative
Make A Wish Foundation New Zealand
02.2008 - 10.2008
Te Reo Maori
Open Polytechnic of New Zealand
No Degree - Foundation Studies - NCEA LEVEL 1 2 AND 3
Otago Polytechnic
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