Chelise Brooks
Stonefields,AUK
Summary
Dynamic Customer Sales Assistant with a proven track record in delivering exceptional customer service and consistently exceeding sales targets. Recognised for enhancing customer satisfaction scores and driving revenue growth through effective communication and problem-solving skills. Adept at managing inventory efficiently while adapting to changing market demands. Seeking to increase expertise in a challenging role that fosters continued professional development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Sales Assistant
Animates Botany
Botany , Auckland
02.2023 - Current
- Gave customers quotes based on potential sales.
- Placed special orders or called other stores to find desired items.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Identified customer needs and presented value-added solutions to secure sales.
- Identified opportunities for cross-selling products and services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Cleaned shelves, counters and tables to maintain organized store.
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
- Handled returns and exchanges according to company policies.
- Described merchandise and explained use, operation and care.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Coordinated in-store displays to match planograms and promote company offerings at and locations.
- Processed payments accurately using cash registers or point-of-sale systems.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Provided detailed product information to customers.
- Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
- Bagged or packaged purchases and wrapped gifts.
- Recommended, selected and located merchandise based on customer desires.
- Greeted customers upon entering the store.
Gym Receptionist & Assistant
City Fitness
Ormiston, Auckland
02.2021 - 03.2023
- Processed new memberships, renewals, and guest passes.
- Re-racked weights to maintain neat, organized and clean gym.
- Utilized gym management software for scheduling and database maintenance.
- Coordinated maintenance requests and reported equipment issues.
- Handled financial transactions, including membership sales, renewals, and POS purchases.
- Maintained accurate records of all transactions in the gym's database system.
- Adhered to company policies and procedures while providing excellent customer service.
- Provided detailed information about gym services, facilities, and membership benefits.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Managed front desk operations including scheduling appointments, answering calls.
- Scheduled personal training sessions and maintained and updated appointment calendars.
- Managed front desk operations, ensuring efficient guest check-in and check-out.
- Conducted tours of the facilities for potential new members interested in joining the gym.
- Resolved member complaints and concerns with professionalism.
Customer Sales Assistant
Paper Plus
Howick, Auckland
07.2019 - 02.2021
- Placed special orders or called other stores to find desired items.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Identified customer needs and presented value-added solutions to secure sales.
- Identified opportunities for cross-selling products and services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Cleaned shelves, counters and tables to maintain organized store.
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
- Handled returns and exchanges according to company policies.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Compiled daily reports summarizing total sales, refunds, exchanges.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Processed payments accurately using cash registers or point-of-sale systems.
- Consulted with customers regarding needs and addressed concerns.
Education
High School Diploma -
Botany Downs Secondary College
Botany Downs, NZ11-2019
Skills
- Cross-selling techniques
- Customer feedback analysis
- Performance tracking
- Data entry proficiency
- Marketing
- Goal-oriented mindset
- Resilience and persistence
- Up-selling strategies
- Cash handling experience
- Customer relationship building
- Brand awareness
- Sales target achievement
- Strong interpersonal skills
- Point-of-sale system
- Client needs assessment
- Complaint resolution
- Customer engagement
- Sales negotiation
- Company policies
- Product demonstration
- Product knowledge
- Purchasing quotes
- Payment processing
- Cash handling
- Point Of Sale Systems
- Market awareness
- Medical terminology
- Infection control practices
- Medical devices
- Patient care
- Public health
- Team collaboration aptitude
Accomplishments
- Hip hop dance at an international level - reaching first in the world in LA
- Merit endorsements in school in years 2018 & 2019
- Chosen to fill in as Inventory Manager for a period of leave at Animates Botany
Affiliations
Urban Gardening
Childcare
Certification
- 2021, NZMA Manukau - Level 4 Advanced Certificate in Health Science
- 2021, St John's Howick - Level 1 First Aid / CPR
References
References available upon request.
Timeline
Customer Sales Assistant
Animates Botany
02.2023 - Current
Gym Receptionist & Assistant
City Fitness
02.2021 - 03.2023
Customer Sales Assistant
Paper Plus
07.2019 - 02.2021
High School Diploma -
Botany Downs Secondary College
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