Chels Manks

• Kept projects on schedule by managing deadlines and adjusting workflows.
• Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
• Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
• Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
• Reconciled account files and produced monthly reports.

● Managed recruitment procedures and implemented steps for screening candidates.
● Used applicant tracking system to track candidate activities.
● Established productive professional relationships with desirable candidates.

● Implemented effective human resources procedures.
● Coordinated with management to determining hiring requirements.
● Reviewed candidate skills education and salary expectations.
● Scheduled interviews and tracked successful placements.
● Reviewed applications and resumes of perspective hires.

• Hitting my daily KPIs to create more opportunity for myself to hit my monthly target
• Built rapport with customers by helping them through their trial period to establish if Tradify is the right fit for their business
• Positively contribute to the team's culture
• Answered customers' questions regarding products, prices and availability.
• Handle inbound calls, LiveChat, emails, as well as delivering webinars and demos daily
• Maintaining positive business relationships to ensure future sales
• Developed and deepened customer relationships to drive revenue growth.
• Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.

• Providing support to the company director and sales manager by compiling, verifying and sorting client and contractor information to prepare source data for system entry
• Liaised with clients on a daily basis to determine product selections
• These selections were passed on to the sales manager and contractor carrying out the work ie Builder, plumber, electrician etc
• Reconciliation of invoices and purchase orders via the business system software (Xero & BuildXact)
• Built rapport with clients and contractors by using effective communication and problem-solving tactics
• Negotiation with clients in situations where products or materials selected by the client were outside the contracted scope of works or where there were issues with project payments.

• Processed orders in HP's financial system
• Produced dashboards and financial reports for local management
• Organized documents in shared online folders
• Data entry into time logging systems
• Booked airfare, hotel and ground transportation to coordinate office travel.