Summary
Overview
Work History
Skills
References
Timeline
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Chelsea Atigi

Auckland,AUK

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Customer Service Officer

Edmen
Sydney, NSW
12.2020 - 05.2023
  • Answered incoming calls and emails, providing frontline customer assistance with product and service transactions. Delivering fast, friendly and knowledgeable service for routine questions and directing incoming calls using multi-line telephone system, managing calls by routing to proper extensions or taking messages.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents, rearranging schedules and taking on additional tasks during high-volume periods.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees.
  • Updated, recorded and printed hard copy of customer and client information daily to maintain accounts and to provide easy traceability in a internal power outage.
  • Greeting clients and guests - providing policy and procedures, verifying reasons for visit and appointment information. Welcoming and directing visitors to appropriate departments, rooms and staff members.
  • Drafted professional business documents, spreadsheets and reports and prepared correspondence in final formats with correct punctuation, capitalization, grammar and spelling.
  • Signed for packages, recorded deliveries and distributed to correct personnel each day.
  • Maintained office equipment, scheduling service to repair issues.
  • Updating customer data on electronic systems to reflect accurate dated data on file.
  • Made travel arrangements and reservations.
  • Processed payments and updated balances and customer totals.
  • Audited customer account information identify issues and develop solutions.
  • Trained new employees on company policies related to customer service practices.
  • Organized regular catering for clients out of state hosting assessment meetings to welcome onboarding staff.
  • Arranged catering and decoratives in common areas of the workplace for holidays, events, internal birthday celebrations, company milestone celebrations, etc.

Warehouse Worker

ETA
, Auckland
06.2018 - 10.2020
  • Organized warehouse space for efficient storage of products.
  • Inspected damaged goods prior to disposal or return to vendor.
  • Used pallet jacks to transport goods to designated areas within the warehouse facility.
  • Recognized defective material and reported issues to management.
  • Used digital database to keep records of units and stock moved.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Checked expiration dates on perishable items prior to packing them for shipment.
  • Trained new employees regarding warehouse procedures and standards.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Stocked shelves, racks and bins with new or transferred merchandise.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.

Marketing Intern

MediaForm
, Sydney, NSW
12.2017 - 04.2018
  • Followed up on inquiries from potential customers in a timely manner.
  • Provided product information, pricing details and special offers to interested customers.
  • Recorded customer contact information, sales activities and other relevant data into company database system.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Generated reports on sales activities including number of calls made, appointments set and closed deals.
  • Received incoming calls from customers inquiring about products or services.
  • Educated potential customers on features, benefits, advantages and disadvantages of products being offered.
  • Worked well with automatic computer dialing and proprietary software to manage daily call loads.
  • Dialed past and prospective client phone calls to update on newest products and services, inquiring as to current and future needs and setting appointments to pursue opportunities.
  • Took messages and transferred calls for telemarketing team.

Skills

  • Account Management
  • Multitasking and Prioritization
  • Database Maintenance
  • Supply Management
  • Recordkeeping and Bookkeeping
  • Administrative Support
  • Verbal and Written Communication
  • Multi-Line Telephone Skills

References

References available upon request.

Timeline

Customer Service Officer

Edmen
12.2020 - 05.2023

Warehouse Worker

ETA
06.2018 - 10.2020

Marketing Intern

MediaForm
12.2017 - 04.2018

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Chelsea Atigi