Chelsea Barclay
Mosgiel,OTA
Summary
Hard-working Supervisor with a passion for leadership and mentoring. I have great experience leading a large team, delivering results and exceeding expectations. I am a driven and motivated leader, who loves a challenge and thrives off a busy, fast paced work environment. I have a practical approach to problem-solving with charismatic issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and training less experienced team.
Overview
7
7
years of professional experience
Work History
Supervisor
Countdown
03.2019 - Current
- Applied strong leadership in the running and overseeing of the department
- Skilled problem-solving attributes to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and organised reimbursement/ re deliveries.
- Monitored workflow and intervened when necessary to ensure we were meeting deadlines and targets.
- Evaluated employee performance and trained to improve less efficient practises.
- Maintained clean and well-organized distribution areas to avoid accidents or unnecessary work delays due to hazards or inefficient layouts.
Pizza Maker
Dominoes
02.2019 - 10.2021
- Topped pizzas with right ingredients based on training and best practise
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Monitored and maintained clean working areas and cooking surfaces.
Pharmacy Assistant
Larson's Pharmacy
05.2018 - 02.2019
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
Front Of House
Nandos
02.2017 - 05.2018
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Resolved customer complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
Education
Bachelor of Commerce - Marketing And Management
Otago University
Dunedin 05.2023
School of Midwifery - Midwifery
Otago Polytechnic
Dunedin, NZ01.2018
High School Diploma -
Otago Girls High School
Dunedin, NZ01.2017
Skills
- Staff Management and Organization
- Time Management Skills and working to a deadline
- Inventory Control
- Operations Management
- Financial Management
- Training and Mentoring
- Project Management
- Strategic Planning
- Complex Problem-Solving
Prizes And Awards
- 2023 Bachelor of Commerce Dual major in Marketing And Management
- 2017 Barista skills certificate
- 2017 Gateway cup of excellence (Midwife work placement)
- 2017 New Zealand economics competition
- 2017 5 year participation in netball
- 2016 Incubator programme certificate
- 2015 NCEA level 1 Endorsed with Merit
Personal Information
Date of Birth: 12/08/99
References
Vicky Watson (Supervisor at Countdown) Cell: 027 669 9253
Rapson Tupuhi (Online Manager at Countdown) Cell: 021 087 99269 Rapsontupuhi@countdown.co.nz
Andrew Still (Manager at Dominos) Cell: 027 297 5509
Timeline
Supervisor
Countdown
03.2019 - Current
Pizza Maker
Dominoes
02.2019 - 10.2021
Pharmacy Assistant
Larson's Pharmacy
05.2018 - 02.2019
Front Of House
Nandos
02.2017 - 05.2018
Bachelor of Commerce - Marketing And Management
Otago University
School of Midwifery - Midwifery
Otago Polytechnic
High School Diploma -
Otago Girls High School
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