Chelsea Hugill
Auckland
Summary
Dynamic Account Manager with a proven track record at Placemakers Westgate, excelling in client relationship building and customer service. Achieved high client retention through proactive communication and problem resolution. Skilled in sales forecasting and teamwork.
Overview
14
14
years of professional experience
Work History
Account Manager
Placemakers Westgate
03.2017 - 12.2020
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Conducted regular account reviews to identify areas for improvement and growth.
- Established clear communication channels between clients and internal teams, (telesales, yard staff, dispatch) ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately and promptly.
- Anticipated clients' needs by staying in touch on a regular basis.
- Resolved problems with high-profile customers to maintain happy relationships.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
- Monitored market activity and quoted pricing to maintain healthy profit margins.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Developed strong relationships with our suppliers which helped ensure the trickier deliveries went smoothly.
- Oversaw the more complex deliveries involving Cranes, Hiab Trucks, and Barges from start to finish.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Internal Sales Representative
Placemakers Westgate
01.2015 - 03.2017
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations or issues.
- Managed over 100 incoming calls and emails per day from customers and sales reps.
- Worked as the in-between with the external sales representatives and customers ensuring optimal service delivery.
- Supported external sales representatives by preparing necessary documentation for presentations and proposals.
- Provided purchase orders for suppliers and organised deliveries to customers.
- Invoiced customers at the end of each month.
Shop Salesperson
MSL Fortress Fasteners
01.2013 - 01.2015
- Demonstrated adaptability by effectively cross-selling various product lines within the store based on customer interests and needs.
- Assisted in training new hires on company policies, procedures, sales techniques and product knowledge.
- Maintained a clean and visually appealing store environment, enhancing the overall shopping experience for customers.
- Handled cash transactions accurately, ensuring proper reconciliation at the end of each shift.
- Checked incoming orders and organized new stock.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card.
- Organized shelves to remove slow moving items and add new merchandise.
- Used in-store system to locate inventory and place special orders for customers.
Stable Hand
Wendy Williamson Equestrian
06.2007 - 09.2013
- Maintained clean stables for optimal horse health and safety standards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Managed inventory of supplies, maintaining an organized workspace and preventing shortages of essential items.
- Placed orders for animal food with vendors and confirmed delivery dates and times.
- Demonstrated strong multitasking abilities while managing multiple responsibilities within fast-paced stable environments.
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relationship building
- Sales forecasting
- Enthusiastic
- Fast learner
- Reliable and Hardworking
Timeline
Account Manager
Placemakers Westgate
03.2017 - 12.2020
Internal Sales Representative
Placemakers Westgate
01.2015 - 03.2017
Shop Salesperson
MSL Fortress Fasteners
01.2013 - 01.2015
Stable Hand
Wendy Williamson Equestrian
06.2007 - 09.2013
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