CHELSEA MCCAIG

• Answering high volume calls ensuring easy call was meeting my KPI’s
• Education customers of usage awareness ensuring they get the best out of their product
• Collaborated with team members to enhance service delivery and efficiency.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

• Collected customer’s feedback

• Handled customers complaints and following escalation process

• Maintaining great customer service while under pressure

• Educated clients on product benefits and usage instructions to align with their goals.
• Inventory management and stock replenishment processes.
• Hiring new staff and training
• Promoting the brand through social media platforms and visual displays
• Managed and published employees working schedules

• Promoting and educating clients about tours
• Answer incoming calls and responding to emails, assisting customers with reservations
• Handling customer inquiries and resolving any issues or complaints
• Merchandising and housekeeping of the shop
• General front line retail with merchandise store.

• Meeting weekly sales KPI
• Promoting luxury perfume brands in store
• Engaging and educating customer's with the brands and notes of the perfume
• Continuous training of new brands and products.

• Behind-the-scene ensuring orders were placed on time for client projects.
• Effectively prioritise customer orders and internal stakeholder requests
• Prepare any relevant paperwork
• Track order progress and keep all relevant stakeholders informed
• Invoicing customers correctly and accurately utilising internal systems AP2Way & ACE
• Support the implementation of HS&E procedures
• Health and Safety committee

• Retail front line, serving customers and assisting in locating the right product for their need
• Banking, inventory counts and accuracy checking in order processing.
• Liaising with other departments to ensure the smooth delivery of specially ordered items, handing over customers to make sure they have what they need on time.
• Merchandising the store daily to ensure even stock rotation.
• Performing health and safety observations.

• Money handling through balancing the floats and participation in daily float balancing.
• Conflict resolution within the team and interactions with unhappy customers.
• Scheduling and Time management
• Training new staff on proper food handling, business policy and customer interaction.