Chelsea Mongan

• Supported sales team members to drive growth and development.
• Coached Sales Consultants in effective sales techniques
• Successfully recruited and onboarded skilled professionals to ensure adherence to industry standards and maximize sales performance
• Managed the operational aspects of the business, overseeing staff in different departments and payroll management
• Provide ongoing support and communication with company Directors and CEO
• Participated in negotiations with vendors regarding product purchases or contracts.
• Trained, coached, and mentored junior sales personnel to ensure success in their roles.
• Assisted senior management in developing long-term strategic goals for the company's growth.
• Established relationships with key clients, while maintaining existing customer base.
• Managed daily operations of sales department, including supervision of staff members.
• Implemented process changes to streamline sales department workflow.
• Performed sales consultations and educated clients on products and services.
• Delivered sales presentations focused on offerings and unique advantages over competitors.
• Collaborated with marketing team to create promotional materials for target customers.

• Maintained a library of marketing collateral including images and videos.
• Updated databases with customer information collected from various sources.
• Managed relationships with external vendors to ensure successful completion of projects within budget constraints.
• Provided support in the planning, coordination, and execution of promotional campaigns.
• Identified areas for improvement within existing processes and procedures.
• Assisted in developing content for websites, blogs, and social media platforms.
• Coordinated with design teams to develop creative materials such as brochures, flyers, and advertisements.0
• Conducted research on competitors' activities and products to inform strategic decisions.
• Performed administrative tasks such as maintaining records of expenses incurred during campaigns.

• Developed and implemented operational procedures to ensure quality standards are met
• Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
• Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.0
• Monitored and improved efficiency of processes, team performance, and customer service.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
• Assessed employee development needs and provided feedback on their progress towards meeting goals.
• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Coordinated cross-functional teams to ensure timely delivery of products and services.
• Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
• Collaborated with management team on long-term strategic planning initiatives for the organization.
• Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
• Addressed customer concerns with suitable solutions.

Key Achievements:

• Increased loan applications by 10%
• Increased collections recovery by 30%
• Introduced timesheet software to manage staff schedules and productivity resulting in a 7% reduction in waste time and reducing administration of timesheets by 80%
• Developed a staff survey and increased engagement by 22% in the first 3 months
• Reduced job losses and protected revenue during COVID-19 through restructure and reskilling
• Assisted in the response to a court case brought by the Commerce Commission

• I took a break from my career to have my 2 boys who are now aged 7 and 5

• Front of house teller Feb 2010 - November 2010
• Senior teller in top performing Queensland branch December 2010 - June 2011
• Customer Service Manager June 2011 - May 2013
• Mobile Banking Support Manager May 2013 - January 2015
• Operational Administration January 2015 - May 2015