Chelsea Rimene
Auckland
Summary
Dynamic customer service professional with a proven track record at Figtree Cellars, excelling in team development and product knowledge. Skilled in critical thinking and upselling, I effectively resolved conflicts while enhancing customer satisfaction. My commitment to quality and sustainability in wool handling at Dion Morrell Shearing further demonstrates my dedication to excellence.
Overview
15
15
years of professional experience
Work History
Customer Services Representative / Duty Manager
Figtree Cellars, Lane Cove, New South Wales
02.2017 - 06.2021
- Trained new staff on best practices in customer service and product knowledge.
- Collaborated with team members to streamline communication and improve workflow efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Woolhandler / Wool Technician
Dion Morrell Shearing
07.2006 - 02.2021
- Managed wool sorting and grading processes to ensure high quality and compliance with industry standards.
- Collaborated with cross-functional teams to enhance quality control measures throughout the wool handling process.
- Led initiatives to improve sustainability practices within the wool handling operations, enhancing environmental responsibility.
- Maintained a clean work environment, regularly sweeping floors and disposing of debris to prevent contamination.
- Enhanced wool quality by implementing proper handling techniques and maintaining cleanliness standards.
- Optimized workflow by coordinating with team members to effectively manage multiple shearing stations simultaneously.
- Collaborated closely with farm owners and managers to understand specific requirements for each flock being handled.
- Improved efficiency with timely preparation of wool for storage and transportation.
- Exceeded client expectations with meticulous attention to detail when preparing wool for shipment or sale.
Education
No Degree - Wool Handling
Tectra
06-2006
No Degree - NCEA Level One
Makoura College
Masterton, NZ01-2001
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Product knowledge
- Team development
- Staff training
- Filing
- Store maintenance
- Research
Timeline
Customer Services Representative / Duty Manager
Figtree Cellars, Lane Cove, New South Wales
02.2017 - 06.2021
Woolhandler / Wool Technician
Dion Morrell Shearing
07.2006 - 02.2021
No Degree - Wool Handling
Tectra
No Degree - NCEA Level One
Makoura College
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