Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHELSEA SAYWELL

Christchurch

Summary

A resourceful people manager offering a history of success in coordinating and monitoring performance and compliance across multiple departments. Well-versed in collaborating with employees, governance groups and clients to achieve desired outcomes.

Overview

9
9
years of professional experience

Work History

Performance and Quality Manager - Network Outcomes

Downer
10.2019 - Current
  • Performance Manager for both North and South Canterbury NOC's
  • Monitored and analyzed performance against Waka Kotahi's KPI framework to identify and drive contract improvements.
  • Developed and maintained positive relationships with clients, governance boards, and supply partners by addressing problems head-on and implementing successful corrective actions
  • Worked alongside the National Performance Manager to train and mentor new Performance Managers across the Downer NOCs
  • Induct and mentor new staff members to understand contractual requirements
  • Conducted process and plan compliance audits to identify areas of improvement and enforce compliance with industry standards
  • Collaborated with cross-functional teams to develop and implement process and system improvements.
  • Created and led the National Performance Manager Working Group for Downer NZ

Learning Coordinator, Downer

Upper South Island
09.2018 - 10.2019
  • Proactively identified training needs within the business
  • Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
  • Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
  • Improving processes and data capture for tracking staff achievement against unit standards for complicated qualifications
  • Reporting monthly on expired training and competencies - bringing and maintaining the Upper South Island to 100% compliance for competencies, for which I received a General Manager Award.

Team Leader

Christchurch City Council
01.2018 - 09.2018
  • Managed a team of 25 employees
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty. Increasing swim school size
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Created a safe work environment by complying with health and safety requirements, including training and auditing staff to ensure compliance.

Programmes Team Leader and Training Lead

Wellington City Council
04.2015 - 11.2017
  • Managed a team of 23 employees
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Implemented business strategies, increasing revenue and effectively targeting new markets. Which doubled the swim school's size in a flooded market.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
  • Created safe work environment by complying with health and safety requirements, including training and auditing staff to ensure compliance.
  • Spearheaded the swim school curriculum redevelopment
  • Lead the team to win Team of the Year at the annual Wellington City Council Awards as well as winning Trainer of the Year myself

Education

Bachelor of Arts - History and Classics

Victoria University of Wellington
Wellington

Skills

  • Highly organised
  • Collaborative
  • Data analysis and interpretation
  • Effective problem solver
  • Clear and effective communicator
  • Digitally adept

Timeline

Performance and Quality Manager - Network Outcomes

Downer
10.2019 - Current

Learning Coordinator, Downer

Upper South Island
09.2018 - 10.2019

Team Leader

Christchurch City Council
01.2018 - 09.2018

Programmes Team Leader and Training Lead

Wellington City Council
04.2015 - 11.2017

Bachelor of Arts - History and Classics

Victoria University of Wellington

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CHELSEA SAYWELL