Chelsea Temperton-Allan
Manaia,WGN
Summary
Dynamic Beauty Therapist with a proven track record at Lavender Spa and Skin Clinic, excelling in customer service and upselling techniques. Skilled in scheduling and data entry, I fostered strong client relationships, enhancing satisfaction and loyalty. Committed to continuous education, I developed tailored treatment plans that significantly boosted salon revenue.
Overview
4
4
years of professional experience
Work History
Beauty Therapist
Lavender Spa and Skin Clinic
Pauatahanui, WGN
07.2023 - 03.2025
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Increased salon revenue by upselling additional services and retail products to clients.
- Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.
- Educated clients on care processes and advised on further care and products.
- Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
Beauty Therapist
Brackenridge Resort and Day Spa
Martinborough, WGN
10.2020 - 07.2021
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Processed payments, entering sales in register for prompt customer service.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Efficiently managed inventory levels of supplies and retail products while minimizing waste.
- Collaborated with colleagues to create a welcoming atmosphere that encouraged repeat clientele.
Education
Diploma - Personal Services
Elite School of Beauty And Spa Services
Wellington, WGN03.2022
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Verbal communication
- Administrative support
- Dedicated team player
- Resourceful
- Scheduling
- Filing and data archiving
- Sales and upselling
Timeline
Beauty Therapist
Lavender Spa and Skin Clinic
07.2023 - 03.2025
Beauty Therapist
Brackenridge Resort and Day Spa
10.2020 - 07.2021
Diploma - Personal Services
Elite School of Beauty And Spa Services