- Mindfulness Practices
- Reading - personal growth
- I enjoy cooking for friends and family gatherings
- Music
- Curious about human mind and behaviours
Chelsea Esperanza Hill
Wellington,WGN
Summary
Passionate, driven, and empathetic professional with a strong track record in customer service and operational management. At Coffee Club Cafe, I improved customer satisfaction through exceptional service and attentive listening. As a self-employed business owner, I honed my problem-solving and interpersonal skills, leading to significant improvements in client retention. Skilled in communication and coordination, ensuring seamless event execution at West Plaza Hotel
Overview
2
2
years of professional experience
Work History
Front of House/Barista
Coffee Club Cafe
07.2024 - Current
- Assisting with the café's morning opening and closing procedures at the end of the day.
- Arranging tables as needed for reservations.
- Taking orders at the till.
- Delivering food and beverages to customers.
- Clearing and resetting tables.
- Performing front-line duties, which include preparing cabinet food and collaborating with the cashier and kitchen staff.
- Making coffee
Business Owner
Cleaning With Chelsea
07.2023 - 07.2024
- Oversee daily operations, including scheduling, staffing, and budgeting.
- Build and maintain relationships with clients, addressing their needs and concerns.
- Ensure high cleaning standards are met and conduct regular inspections of completed work.
- Develop and implement marketing strategies to attract new clients and retain existing ones.
- Hire, train, and supervise cleaning staff, ensuring they understand protocols and safety standards.
- Manage cleaning supplies and equipment, including ordering and restocking as needed.
- Handle invoicing, payroll to maintain the financial health of the business.
- Tailor cleaning services to meet the specific needs of different clients.
- Address and resolve any operational issues or customer complaints promptly.
Conference Coordinator
West Plaza Hotel
02.2023 - 09.2023
- Responsible for all aspects of Food and Beverage, Functions, and customer care – Internal and External Customers.
- To ensure the smooth operation and client satisfaction in the daily conferences. Execute accurate quotations to clients with updated prices and menus where applicable. Liaise with the Executive Chef on all menu enquiries, changes to conference sheets or any special dietary requirements from the clients.
- To organise and supervise the daily operation of conference business. This includes delivering refreshments to conference rooms, and helping with the conference set up on a daily basis when required.
- Dealing with client’s email and phone enquiries for conference rooms. This includes meet and greet customers, showing them around the venue. Preparing breakdown sheets for each event. Making sure everything runs smoothly from planning to executing the event. Sending invoices and preparing end of the month reports.
- Help with restaurant breakfast service when needed.
Education
Certificate III - Hospitality
NZMA Hamilton Campus
Hamilton, NZ12.2010
Skills
Active Listening - Ability to listen attentively to understand customer needs
Empathy - Understanding and sharing the feelings of others is crucial in customer service to build trust and rapport
Communication Skills - Clear verbal and non verbal communication is essential for conveying information and responding to customer's requests and complaints
Problem-Solving - Able to identify issues and finding effective solutions, whether it's resolving a customer complaint or helping my colleagues
Patience - Being patient is important when dealing with customers who may be distressed or frustrated
Interpersonal Skills - Building positive relationships with customers is key to fostering trust and satisfaction
Interests
Timeline
Front of House/Barista
Coffee Club Cafe
07.2024 - Current
Business Owner
Cleaning With Chelsea
07.2023 - 07.2024
Conference Coordinator
West Plaza Hotel
02.2023 - 09.2023
Certificate III - Hospitality
NZMA Hamilton Campus
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