Summary
Overview
Work History
Education
Skills
Timeline
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Chelsie Mooney

Whanganui

Summary

Dynamic and results-driven Conference Coordinator with a proven track record at Sheraton Mirage Gold Coast. Expert in project management and customer service, successfully enhancing attendee experiences and boosting event attendance. Skilled in team leadership and operations management, consistently delivering high-quality events while optimizing budgets and resources.


Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.


Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

8
8
years of professional experience

Work History

Manager

Gonville Service Station 1970 Ltd
12.2017 - 03.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Conference Coordinator

Sheraton Mirage Gold Coast
01.2013 - 11.2015
  • Oversaw on-site staff during conferences, maintaining a high level of professionalism and responsiveness to attendee needs.
  • Assisted speakers in preparing presentations materials while ensuring adherence to time constraints.
  • Collaborated with marketing teams to promote conferences through various channels, increasing attendance rates and overall visibility.
  • Partnered with local businesses to secure sponsorship deals, boosting revenue potential for both the conference and the community partners involved.
  • Maintained detailed records of conference planning activities, streamlining future coordination efforts.
  • Worked closely with security personnel implementing safety protocols guaranteeing the well-being of all participants during conferences.
  • Managed budgets effectively to optimize resource allocation without compromising event standards.
  • Provided exceptional customer service to conference attendees, addressing inquiries promptly and efficiently.
  • Streamlined registration processes for increased efficiency and reduced wait times for attendees.
  • Developed strong relationships with key stakeholders, facilitating successful partnerships for future events.
  • Negotiated favorable contracts with vendors, resulting in cost savings and improved event quality.
  • Coordinated seamless audio-visual setups, ensuring uninterrupted presentations and smooth transitions between speakers.
  • Liaised with catering services providing diverse menu options that catered to various dietary restrictions of attendees.
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts and themes.
  • Trained and supervised event staff to complete tasks on time.
  • Coordinated travel and accommodations for event attendees.

Conference Coordinator

Sofitel Gold Coast Broadbeach
02.2011 - 12.2012
  • Ensured compliance with venue guidelines and regulations, minimizing risk of disruptions or penalties during events.
  • Organized engaging networking opportunities for attendees, fostering valuable connections among industry professionals.
  • Enhanced conference attendee experience by meticulously coordinating logistics and event schedules.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Selected appropriate venues based on event requirements, budget constraints, and location preferences.
  • Developed creative themes for events and created related activities to engage attendees.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Monitored and controlled event expenditures to meet budgets.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Assisted speakers in preparing presentations materials while ensuring adherence to time constraints.
  • Worked closely with security personnel implementing safety protocols guaranteeing the well-being of all participants during conferences.
  • Managed budgets effectively to optimize resource allocation without compromising event standards.
  • Provided exceptional customer service to conference attendees, addressing inquiries promptly and efficiently.
  • Coordinated schedules and timelines for events.
  • Liaised with catering services providing diverse menu options that catered to various dietary restrictions of attendees.
  • Coordinated seamless audio-visual setups, ensuring uninterrupted presentations and smooth transitions between speakers.
  • Trained and supervised event staff to complete tasks on time.
  • Coordinated travel and accommodations for event attendees.

Education

High School Diploma -

Rotorua Girl High
Rotorua, NZ

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff management
  • Operations management
  • Project management
  • Workforce management

Timeline

Manager

Gonville Service Station 1970 Ltd
12.2017 - 03.2019

Conference Coordinator

Sheraton Mirage Gold Coast
01.2013 - 11.2015

Conference Coordinator

Sofitel Gold Coast Broadbeach
02.2011 - 12.2012

High School Diploma -

Rotorua Girl High

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Chelsie Mooney