Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Chen Liu

Hamilton

Summary

Technical and business analyst with a Ph.D. In Information Systems Management and hands-on experience in digital transformation across healthcare and public sectors. Skilled in turning complex data into actionable insights using tools like Python, Power BI, Tableau, and SAP S/4 HANA. Experienced in consumer demand analysis, system design and implementation, stakeholder communication, and cross-functional collaboration. Proven ability to support strategic decision-making and align digital solutions with business outcomes.

Overview

9
9
years of professional experience

Work History

Digital System Research & Teaching Assistant

The University of Waikato
, Hamilton
05.2021 - Current
  • Lead full-cycle development and evaluation of a consumer health question answering (CHQA) system powered by large language models (LLMs): 1) Collect and clean over 10,000 long-form consumer health questions (CHQs) from real-world online health consultation platforms using Python; 2) Apply natural language processing (NLP) techniques to analyze their semantic and discourse structures, producing annotated dataset to support system design and feature extraction; 3) Design and implement the CHQA system using LLMs to generate personalized, context-aware responses; 4) Develop a hybrid evaluation framework combining automated metrics and human review to assess output accuracy, coherence, and safety; 5) Identify risks in LLM-generated content and propose mitigation strategies aligned with clinical safety and compliance standards.
  • Participate in the Reddit for Researchers Social Media Data Analytic Program, leading user-generated health data extraction, cleaning, and model building from the SQL database to support digital public health surveillance decision-making.
  • Conduct comparative evaluations of digital public health surveillance platforms to identify key success factors, and deliver evidence-based recommendations to enhance how digital tools capture social determinants of health.
  • Design and deliver courses to over 100 business students on using Tableau and Power BI to transform real-world business data into decision-support dashboards in Contemporary Tools for Business Analytics and Practical Business Analytics.
  • Design and deliver courses to over 300 business students in SAP S/4 HANA system operations, based on real-world, case-based practice modules in Digital Business Enterprise Implementation and Digital Business and Supply Chain Management.

Digital Business Researcher & Lecturer

Huizhou Vocational and Technical College
, Huizhou, China
03.2016 - 03.2021
  • Develop and maintain teaching modules on e-commerce supply chain management, social e-commerce, and New Media Operations.
  • Leading the design of a digital course platform for "New Media Operations," enhancing learner engagement, and scalability (30,000+ textbook copies sold nationwide).
  • Participate in regional R&D projects focused on e-commerce branding strategy, and digital supply chain coordination.

Education

Ph.D of Management Information Systems -

The University of Waikato
Hamilton, NZ

Master of Management Science And Engineering -

Hunan University (Top 20 in China)
Changsha, China
06-2016

Bachelor of Logistics Engineering -

Central South University (Top 20 in China)
Changsha, China
06-2013

Skills

  • Data analysis and visualization
  • Tableau and Power BI
  • Python
  • Excel and PowerPoint
  • Large Language Models
  • SQL database
  • SAP S/4 HANA proficiency
  • Advanced presentation skills
  • English language proficiency
  • Native Chinese speaker

Accomplishments

  • During education: (1) Best Presentation Awards in the 2022 and 2023 International Conference on Medical and Health Informatics, Kyoto (EI-indexed); (2) National postgraduate scholarship from 2013 to 2016; (3) Central South University Third-Class Scholarship (2012)
  • During working: (1) Second Prize, Guangdong Provincial Higher Vocational Teaching Ability Competition (2019); (2) Third Prize, Information Technology Teaching Competition (2018); (3) College Outstanding Teacher (2018, 2019); (4) Quality Teaching Award (2018); (5) Most Popular Author, PM School (2018)

Timeline

Digital System Research & Teaching Assistant

The University of Waikato
05.2021 - Current

Digital Business Researcher & Lecturer

Huizhou Vocational and Technical College
03.2016 - 03.2021

Ph.D of Management Information Systems -

The University of Waikato

Master of Management Science And Engineering -

Hunan University (Top 20 in China)

Bachelor of Logistics Engineering -

Central South University (Top 20 in China)

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Chen Liu