Chenay Simon
Te Awamutu,WKO
Summary
I have strong communication skills, I am able to think on the spot and creatively think outside the square with the ability to take control of situations. I have experience in fast paced, challenging environments providing customer and sales service. In the past I have provided great team work and leadership skills in which I am capable of shaping and teaching newcomers that enter the work industry. Team mates find that I am excellent to work with and know that I am a hard working, dedicated person. Meeting industry standards is something I strive towards and will do my upmost to have the best possible outcome. I am an energetic and friendly person with a smile that is always welcoming, I can interact and get along with both customers and coworkers. Positivity definitely consists in my personality and I am a bubbly and great person to be around.
Poised individual with well-developed skills resulting from career spanning many years working as Service Advisor. Decisive multi-tasker with drive to take on new opportunities with great organization.
Results-driven Service Advisor recognized for high productivity and efficient task completion. Specialized in customer service, technical troubleshooting, and workflow optimization to enhance service quality. Excel in communication, problem-solving, and time management, ensuring client satisfaction and operational excellence.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
19
19
years of professional experience
Work History
Service Advisor
Ingham Mitsubishi
Te Awamutu
07.2020 - Current
- Assisted customers with vehicle service inquiries and appointment scheduling.
- Evaluated customer concerns and provided accurate service recommendations.
- Collaborated with technicians to ensure timely vehicle repairs and services.
- Managed service records using dealership management software effectively.
- Educated customers on vehicle maintenance and care best practices.
- Coordinated with parts department to check availability of necessary components.
- Followed up with customers post-service to ensure satisfaction and address issues.
- Maintained clean and organized service area to promote a professional environment.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Ensured that all customer inquiries were handled promptly and accurately.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Upsold additional products or services when appropriate.
- Participated in ongoing training activities related to automotive technology advancements.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Supported sales team members to drive growth and development.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Customer focus
Spark
Cambridge
10.2016 - 05.2020
- Documentation
- Problem solving
- Daily and monthly targets
- Providing excellent customer service
- Understanding customers inquiries
- Dedicated to completing task on time
- Word and excel software
- Team leader
- Sharing Knowledge with team members
- Stocktake
- Crm system
- Ordering stock and putting stock on hand
- Participated in customer focus groups designed to obtain feedback on newly launched products or services.
- Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
- Organized focus groups and other research activities to better understand customer needs.
- Resolved guest complaints promptly and professionally with a focus on customer satisfaction.
- Organized the delivery of goods to customers on time with a focus on customer satisfaction.
Sales Consultant
DMC Group
Auckland
01.2012 - 01.2015
- Direct sales.
- Approaching people and providing excellent customer service.
- Working with multiple products at one time.
- Offering individual solutions to various types of customers.
- Running sites at specific locations.
- Exceeding daily, weekly and monthly targets
- Exceeding customer expectations.
- Demonstrated product features to enhance customer understanding and engagement.
- Developed and maintained strong relationships with key accounts for ongoing support.
- Collaborated with marketing team to create effective promotional materials and campaigns.
- Trained new sales staff on product knowledge and customer service techniques.
- Analyzed market trends to identify potential sales opportunities and areas for growth.
- Analyzed customer needs and identified solutions to meet their requirements.
- Worked with fellow sales team members to achieve group targets.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Handled credit and debit card payment processing to complete purchasing experience.
- Generated daily reports on sales activities for management review.
- Maintained accurate records of all sales activities in the CRM system.
Alpha Hotel
, Australia
01.2007 - 01.2008
- Responsible service of Alcohol
- Responsible gambling services
- Clean and tidy bar areas
- Operate a bar
- Serve food and beverage to customers
- Prepare and serve espresso coffee
- Interpret financial information
- Follow workplace hygiene procedures
- Perform stock control procedures
- Balance point of sale terminal
- Organise and maintain work areas
- Minimise theft
- Create a display
- Apply safe working practices
- Sell products and service + more
- Operate retail technology
Skills
- Service management
- CRM system
- Invoice preparation
- Customer relationship management
- Sales strategies
- Technical knowledge
- Appointment scheduling
- Problem solving
- Effective communication
- Customer engagement
- Team collaboration
- Product upselling
- Computer skills
- Handling customer complaints
- Strong work ethic
- Multitasking and organization
- Product training
- Bill preparation
- Quality control
- Tech-Savvy
- Data processing
- Customer service
- Attention to detail
- Account management
- Service scheduling
- Call center operations
- CRM software
- Reporting and documentation
- Excellent communication
- Vehicle assessment
- Cost estimation
- Sales expertise
- Data entry
- Warranty claims process management
- Price quoting
- Service recommendations
- Goal-oriented mindset
References
- Stefan Copper, 0272402789, Manager, Ingham Mitsubishi
- Maree Spicer, 0274967313, Service/Parts Manager, Ingham Mitsubishi
- Sandeep Bhatt, 0273322786, Manager, Spark
- Amanda Murdoch, 0274333246, Manager, Phones 4 U
Timeline
Service Advisor
Ingham Mitsubishi
07.2020 - Current
Customer focus
Spark
10.2016 - 05.2020
Sales Consultant
DMC Group
01.2012 - 01.2015
Alpha Hotel
01.2007 - 01.2008