Cheng Yew Lott

• Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
• Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
• Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
• Conducted routine office errands, allowing other employees to focus on their primary responsibilities.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
• Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

School treasurer

• Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
• Enhanced financial reporting processes, providing stakeholders with accurate and timely information for decision-making purposes.
• Advised management regarding significant expenditures to keep operations in line with budget limitations.