Cheree Bartlett
Auckland,AUK
Summary
I have a real flair for customer service and am passionate. I am self-driven, with excellent organizational skills, result focused and a team player with exceptional customer service skills. I have been successful at leading and growing not only my own team but also others in my different roles. I am hands on and work hard. I'm always looking for ways to maximize any opportunity with a thirst for knowledge and thrive when Challenged. I am creative and I let that shine throughout my work.
Overview
21
21
years of professional experience
Work History
Sales Account Manager
The Brand Makers
Penrose, Auckland
05.2022 - Current
- Managed accounts to ensure customer satisfaction and account retention.
- Work to a weekly/Monthly Targets.
- Provide sales support for instore customer walk ins.
- Prepared detailed presentations outlining features, benefits of products, services we provide.
- Stay up to date with new suppliers, to make sure we are competitive with pricing.
- Built strong relationships with clients by providing exceptional customer service.
- Maintained accurate records of all sales activities including client communications, presentations, proposals, forecasts.
- Conducted product demonstrations for existing and potential customers.
- Recommended products to customers based on needs and interests, resulting in increased sales revenue.
- Answered customers' questions about products prices, availability, uses and credit terms.
Showroom Manager
NZ Uniforms
11.2016 - 03.2022
- Day to day runnings of the retail shop
- Up to date Uniform Policies for all 16 schools we carry
- Maintaining contact with all Schools within My location
- Monthly/Term meetings with all schools
- Providing up to date stock on hand per term month to all schools, updating all inventory quantities as per yearly enrolment
- Delivering apparel or accessories that best suits their needs, provides the best value and is delivered on time
- Record all inventory movements and sales accurately in Accredo and carry out regular stock takes so that shop stock levels are maintained
- Maintain regular contact and promote sales to shop and wholesale customers
- Using CRM systems
- Merchandising including: promotional posters displayed on a timely basis, shop stock arrivals merchandised the same day and that appropriate signage is displayed outside of the building to encourage entry
- Manage/Hire the Showroom team, with regular customer service training, Track and record all KPI's and Sales Targets for both the Retail and wholesale
- Handling and completing store rosters, so the shop is fully functioning through the year
- Telephone marketing, internet marketing, direct marketing and sales calls to prospective and existing customers (B2B) in the sporting, industrial, educational and corporate markets
Store Manager
Icebreakers
08.2010 - 11.2016
- Started as a sales associate working through I then became store Manager
- I have a proven success in constantly achieving outstanding sales targets for not myself as well as the store by creating exceptional experience for each customer
- Identifying customers' needs
- Ideas with marketing and advertising
- Stock control
- Great easy for merchandising
- Great success in creating a high performance culture in store
- Financial; performance of my store
- Attract, hire, train and retain a world class sales team
- Working closely with the Regional Manager and General Manager
- Weekly KPI and P and L Meeting
- Working with in budgets
Glenfield
Kenny's Cardiology
04.2009 - 08.2010
- A high standard of Customer Service
- Ordering of Stock/ stock control
- Meeting with rep's introducing new products
- Staff product training
- Merchandising
- Administration
- Cash and bank handling
- Creative ideas within the store and front windows
- Achieving shop targets
- Working to Budgets
Supervisor Team leader
Abilities Group
02.2006 - 02.2009
- Supervise and teach fellow staff
- Supervising the unable body staff
- Find jobs/solutions for unable body staff
- Customer Service inbound calls
- Time Management
- Assembly of products
- Day to day office work
Warehouse assistant
Ebos Group Ltd
01.2004 - 01.2006
- Picking and packing
- Inwards and Outwards goods
- Computer invoicing
- Attention to detail, picking from pick face
Glenfield
Lighting Direct
06.2003 - 09.2004
- Customer Service Shop floor an inbound calls
- Supplying and advising the best utilization of products to members of the building trade
- Installing light fixtures in the shop for display
- Mapping out lighting displays and charts for homes
Education
Catering and Hospitality, Wood and Metal Fabrication, Travel and tourism, Arts and Photography
Glenfield College
12.2003
Certificate in Retail level 5 - Retail Management
Unitec Milford
National Certificate in Travel level 4 -
Travel careers and training
Skills
- Great customer Service
- Business growth and retention
- Business strategies
- Sales Presentations
- Account development
- Skilled multi-tasker
- Client Relationship Building
- B2B Sales
- Strong interpersonal skills
References
References available upon request.
Timeline
Sales Account Manager
The Brand Makers
05.2022 - Current
Showroom Manager
NZ Uniforms
11.2016 - 03.2022
Store Manager
Icebreakers
08.2010 - 11.2016
Glenfield
Kenny's Cardiology
04.2009 - 08.2010
Supervisor Team leader
Abilities Group
02.2006 - 02.2009
Warehouse assistant
Ebos Group Ltd
01.2004 - 01.2006
Glenfield
Lighting Direct
06.2003 - 09.2004
Catering and Hospitality, Wood and Metal Fabrication, Travel and tourism, Arts and Photography
Glenfield College
Certificate in Retail level 5 - Retail Management
Unitec Milford
National Certificate in Travel level 4 -
Travel careers and training
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