Cherelle Boon
34 Heidi Crescent, Flatbush
Summary
Versatile Support Specialist skilled in handling data, tackling Team issues and personnel support tasks in distributer environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Strong attention to detail, effective communication skills. Offering 4 years of experience in the Warehousing and Logistics Industry.
Overview
5
5
years of professional experience
Work History
Dispatcher/Storeman
Allied Liquor
06.2024 - Current
- Communicated with Truck drivers, Forklift Drivers, Security and Personnel to coordinate workflow for the day.
- Sent daily loading reports via email to arrange and ensure the correct transport and timely delivery of goods.
- Processed invoicing for dispatched orders (both Palletised and Parcels) to provide proof of transaction.
- Quickly remediating or escalating any issues or errors found within processing, maintaining strict delivery schedule
- Showcased adaptability by quickly learning new processes or techniques required for various new assignments
- Utilized Invoice and dispatch software tools to track rogue orders, monitor voice picking performance, and analyze data for orders of interest
- Ensured and maintained a tidy and well organised file keeping system for future reference and or audit
Support Leader
New Zealand Post
03.2023 - Current
- Oversaw day-to-day activities of 25-30 employees in Mail and Logistics processing establishment, fostering inspiring atmosphere to optimize employee experiences.
- Lead informative Daily Stand Ups, Shared processing numbers, established targets for day and addressed any concerns, involving team feedback
- Created work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Assisted with new hire processing and mentored new employees on operating equipment, work safety and developed training material to use for reference.
- Enforced rules and regulations outlined by company to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality of output is maintained
- Maintained overall safe work environment by enforcement of safety procedures issued by Site Safety and Wellbeing Coordinator after conducted Risk Assessments.
- Maintained logistics database systems to track and analyze operational data.
- Communicated with Truck drivers and Material Handling Operators to ensure product was dispatched on time
- Ordered work resources and maintained needs of large working team
Exceptions Senior Processing Officer
New Zealand Post
09.2021 - 03.2023
- Identified 60-100+ flagged items per shift, ‘Held' and presented to border agencies for inspection; association scanning was completed; and, once authorized; items were released back into network.
- Ensured items that required GST or Duty Paid was 'Held' and paid by receiver before released
- Identified items requiring Manifest data by Customer; ensured items were 'Held' awaiting clearance and then verified clearance status before released
- Performed data entry and administration communication to Account Managers and Sales Team using Excel and various Cargo Logistics Software (Cargo Wise, CME, RASP)
- Resolved Customer Assistance Requests (CAR) via email
- Conducted thorough damage assessments and issued damage reports vial email
- Remediated 50-80 + items per shift containing minor damage to product packaging or Destination label
- Re-worked and processed items for RTO (Return to Origin)
Commercial Processing Officer
New Zealand Post
05.2021 - 09.2021
- Unloaded commercial items safely to meet Inbound and outbound deadlines
- Verified sorting destinations by postcode requiring good general knowledge on all New Zealand regions, towns and corresponding postcodes
- Processed items via manual handling with great haste and sense of urgency to meet set targets (30 K per shift)
- Trained newly hired employees
- Ensured working floor was cleaned and prepped for handover at end of shift
Assembly Line Production Worker
Fisher & Paykel Healthcare
05.2020 - 05.2021
- Assembled components with minimal supervision, and tight time frames exceeding expected processing numbers.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Kept work areas clean, organized, and safe at all times to promote efficiency and team safety.
- Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Responsible to ensure myself and others maintained good PPE gear presentation at all times whilst transitioning on to working floor
Education
Diploma - Diploma in Animation And Digital Video
Yoobee College of Creative Innovation
Certificate - Digital Media (iCreate)
Yoobee College of Creative Innovation
Certificate of Appointment - Accredited Person (AP)
IVS Training - MPI
Certificate - Regulate Air Cargo Agent (RACA)
NZ Post International Mail And Logistics Centre
License - Forklift Operator - Restricted To MHE
AB Equipment
Skills
- Process Mapping
- Coaching and Mentoring
- Decision Making
- Invoicing
- Product Assembly
- Defect Monitoring
- Data Entry
- Quality Inspection
- Excel Expertise
- Database Maintenance
- Workflow Optimization
- Problem Solving
- Staff Management
- Team Leadership
- Organizational Skills
- Report Writing
- New Hire Orientation
Accomplishments
- Helped increased monthly processing numbers by 42.8% comparative to the year before.
- Supervised team of 30 staff members.
- Developed future state Standard Operating Procedures for upcoming site transition (APC) using Prommap
- Produced site flow charts for Compliance Team to present to border agencies using Lucid Chart
- Achieved recognition certificate from Site Safety and Wellbeing Coordinator through effectively identifying safety risks and hazards
- Certified by Ministry for Primary Industries (MPI) as an Accredited Person (AP)
- Designed Training Manuals to help guide team on newly implemented processes
References
Raylene Rees – Operational Manager (CPT) I NZ Post
Email: raylene.rees@nzpost.co.nz
MOB: 02102260770
Abeth Idris – Floor Manager (CPT) I NZ Post
Email: abeth.idris@nzpost.co.nz
MOB: 0275578343
Oscar Lahega - Support Leader (CPT) I NZPOST
Email: oscar.lahega@nzpost.co.nz
MOB: 0272231228
Timeline
Dispatcher/Storeman
Allied Liquor
06.2024 - Current
Support Leader
New Zealand Post
03.2023 - Current
Exceptions Senior Processing Officer
New Zealand Post
09.2021 - 03.2023
Commercial Processing Officer
New Zealand Post
05.2021 - 09.2021
Assembly Line Production Worker
Fisher & Paykel Healthcare
05.2020 - 05.2021
Certificate - Digital Media (iCreate)
Yoobee College of Creative Innovation
Certificate of Appointment - Accredited Person (AP)
IVS Training - MPI
Certificate - Regulate Air Cargo Agent (RACA)
NZ Post International Mail And Logistics Centre
License - Forklift Operator - Restricted To MHE
AB Equipment
Diploma - Diploma in Animation And Digital Video
Yoobee College of Creative Innovation
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