Cheri Sanders
Owhata,Rotorua
Summary
With a background in hospitality and customer service of 15+ years, my competence in interacting and communication is exceptional while also remaining approachable understanding and empathetic, commented to provide the best possible experience for clients and guests. attention to detail and being a creative problem solver has always been a strength, I pride myself in being flexible, organized and well groomed. with a passion for helping others and a strong work ethic i am seeking a new opportunities to apply my skills and abilities in a new industry.
Overview
6
6
years of professional experience
Work History
Front of House/ Baker Employee
Scope Cafe
Rotorua
10.2020 - 12.2021
- Greeted customers and provided friendly and hospitable customer service.
- Answered phone calls, took reservations, catering orders and answered inquiries.
- Communicated orders to kitchen staff in an accurate, timely and friendly manner.
- Checked food quality regularly before serving it to customers.
- Performed opening and closing duties such as counting money, set up and organizing supplies.
- Resolved any customer complaints or issues promptly with professionalism and understanding.
- Assisted with training new front of house employees on procedures and policies.
- Spent time in back of house regularly baking for catering and front of house cafe.
Baker/Bakery Assistant
Baked
Rotorua
06.2019 - 10.2020
- Prepared dough for a variety of bakery items such as doughnuts, pastries, pies and cakes.
- Worked closely with head baker to plan daily production schedules.
- Measured out ingredients accurately to ensure consistent product quality.
- Operated ovens and other equipment to bake products according to established recipes.
- Checked baked goods periodically during baking process to ensure desired results were achieved.
- Decorated cakes.
- Maintained a clean and sanitary work area throughout the day.
- Restocked shelves with freshly made products.
- Greeted and assisted customers with there orders and purchasers.
Front of House/ Waitress / Bar Tender
Abracadabra
Rotorua
06.2016 - 06.2019
- Greeted customers.
- Developed and maintained relationships with existing and potential customers to ensure positive feedback.
- Provided excellent customer service and a great experience for customers by tending to their needs in a friendly and hospitable manner.
- worked efficiently under pressure.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Ensured customers are enjoying their experience and the atmosphere around them by checking in on them.
Education
NZ Certificate in Real Estate (level 4)
TOI-OHOMAI
Rotorua, NZ11-2023
Skills
- Customer Service
- Friendly, Positive Attitude
- Understanding
- Communication
- Flexible and Adaptable
- Organization and Time Management
- Self-Directed
- Task Prioritization
- Driven
- Computer literate
Timeline
Front of House/ Baker Employee
Scope Cafe
10.2020 - 12.2021
Baker/Bakery Assistant
Baked
06.2019 - 10.2020
Front of House/ Waitress / Bar Tender
Abracadabra
06.2016 - 06.2019
NZ Certificate in Real Estate (level 4)
TOI-OHOMAI
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