Accomplished Business Development and Client Relationship Leader with a proven record of success across aviation and financial services sectors. Skilled in driving operational excellence, sales growth, and strategic partnerships through a customer-centric approach. A persuasive communicator and trusted advisor known for cultivating long-term relationships with high-value clients and corporate stakeholders. Recognized for delivering commercially smart solutions, fostering team collaboration, and maintaining premium service standards in dynamic, fast-paced environments.
• Oversaw premium lounge and customer operations, ensuring a seamless five-star guest experience aligned with Qantas' service standards.
• Supported and coordinated VIP and high-value passenger journeys, reflecting professionalism and brand excellence.
• Cultivated strong relationships with elite Qantas members, enhancing satisfaction, loyalty, and repeat engagement.
• Led by example in daily operations, supporting team coordination, and fostering a culture of service excellence.
• Collaborated with airport and contact center teams to streamline premium passenger handling and resolve issues promptly.
• Anticipated guest needs across all touchpoints, creating memorable, and stress-free travel experiences.
• Delivered exceptional customer service, facilitating smooth passenger journeys.
• Assisted with check-in, boarding, and luggage processing according to airline policies.
• Assisted passengers at the kiosk for immediate check-in process.
• Resolved passenger concerns with professionalism while providing accurate travel information.
• Supported passengers with accessibility needs, adhering to brand and safety standards.
• Collaborated with airport teams to enhance operational efficiency and maintain service excellence.
• Demonstrated Qantas values and the Kiwi charm to delight customers.
• Built trusted client relationships through active listening, empathy, and cultural sensitivity.
• Supported customers with onboarding, portfolio reviews, claims, and inquiries across insurance and investments.
• Delivered clear, professional service to diverse communities while ensuring compliance standards were met.
• Delivered exceptional service to international travelers, assisting with purchases and resolving inquiries in a fast-paced airport environment.
• Accurately managed transactions, merchandising, and store presentation while supporting inventory control.
• Collaborated with team members to achieve sales targets and create a welcoming, customer-focused atmosphere.