Cherie Affleck
Gordonton,Hamilton,State
Summary
Dynamic retail manager with extensive experience at Countdown, excelling in customer service and waste reduction. Proven track record in enhancing team efficiency and optimizing inventory management. Adept at resolving conflicts and fostering strong customer relationships, ensuring high-quality service delivery while maintaining a safe and organized environment.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Produce Manager
Countdown
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Coached and mentored new team members.
- Assisted customers with produce questions.
- Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
- Maintained produce area and kept produce storage area clean and sanitary.
- Selected items for specials and marked down items to reduce losses.
Nightfill Manager
Countdown
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
Duty Manager
Countdown
04.2020 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
Skills
- Customer service
- Retail management experience
- Retail inventory management
- Produce washing
- Stock rotation
- Purchasing and planning
- Waste reduction
Certification
LCQ certificate,Duty Manager Certificate.first aid,forklift lift licence
Timeline
Duty Manager
Countdown
04.2020 - Current
Produce Manager
Countdown
Nightfill Manager
Countdown
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