Cherie Kate Bailey
Awapuni,Palmerston North
Summary
Enthusiastic employee experienced in front-of-house operations. Flexes easily between different positions and serves customers with positive, upbeat style. Consistently follows food safety and alcohol service standards.
Overview
7
7
years of professional experience
Work History
Front of House Team Member
Compass group
Linton, Palmerston North
06.2020 - Current
- Collected payments and provided accurate change
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Maintained calm demeanor during high-volume periods and special events
- Maintained clean and organized workspace, enabling coworkers to locate resources and product
- Memorized official and off-menu coffee and tea preparations.
Bartender
Compass Group
Linton, Palmerston North
04.2019 - Current
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships
- Recommended food and drinks to patrons based on preference, pairings and special promotions
- Balanced daily registers and generated sales reports for management
- Kept track of bar tabs and transferred open tabs to dining area for wait staff
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Commercial Cleaner
Compass Group
Linton Camp, Palmerston North
08.2017 - Current
- Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves
- Collected trash from floors within hallways, bathrooms and work areas
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas
- Employed deep-cleaning techniques for areas in need of additional sanitation
- Replenished supply of hand soap, paper towels and other consumables.
Assistant Manager
Kentucky Fried Chicken
Palmerston North, MWT
03.2023 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
Front of House Team Member
Cafe ignition
Linton, Palmerston North
02.2017 - 08.2017
- Explained menu items, took orders and delivered food courses according to instruction
- Stored food in designated containers and storage areas to prevent spoilage
- Rotated inventory to reduce waste and optimize freshness
- Refilled condiments, napkins and server workstations
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Education
Certificate - Baking And Pastry Level 3
Ucol
12.2015
Certificate - Professional Cookery Level 3
Ucol
01.2015
Skills
- Dish preparation
- High-volume dining
- Food inspection
- Table setting arrangements
- Safe food handling
- Menu memorization
- PPE use
- Customer service
- Team building
Timeline
Assistant Manager
Kentucky Fried Chicken
03.2023 - 07.2024
Front of House Team Member
Compass group
06.2020 - Current
Bartender
Compass Group
04.2019 - Current
Commercial Cleaner
Compass Group
08.2017 - Current
Front of House Team Member
Cafe ignition
02.2017 - 08.2017
Certificate - Baking And Pastry Level 3
Ucol
Certificate - Professional Cookery Level 3
Ucol