CHERRY ROSE EIMAN
Lynfield, Auckland,AUK
Summary
A highly resourceful, flexible, innovative, and enthusiastic individual who is a quick learner and can absorb new ideas and take change as a challenge. Very experienced in planning and organizing a wide range of administrative activities, workshops, and event management. I am highly knowledgeable in applying legislation, policies, and procedures while working in a high volume or deadline environment. With good knowledge and experience in Government departments, I can identify problems and recommend constructive solutions while maintaining healthy working relationships with both internal and external customers. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Senior Business Support Officer
- Applications and information management support Records management Workshop and event coordination Administration support with Ministry systems and processes Secretariat for Auckland Education Managers Customer Service – both external and internal Ministerial services – Official Information Act requests Strong work ethos, effective communication, and time management skills Produce reports to track and analyse results.
Senior Historical Claims Assessor
Ministry of Social Development
Auckland
12.2019 - Current
- To complete allocated assessments, calculate recommended payments, and complete supporting documentations necessary for approval of assessments and its recommended outcome
- Analyse and integrate large amount of information into well-written claim assessments
- Peer review claim assessments completed by other Claims Assessors
- Provide training, mentoring and guidance to Claims Assessors
- Support Claims Assessor in managing their case workloads.
Mt
Ministry of Education
Auckland
07.2015 - 12.2017
Operational Support
Ministry for Primary Industries, Auckland Biosecurity
Auckland
01.2015 - 07.2015
- Part of Transitional Facilities as a support person for Quarantine Officers General administrative and logistical support for Transitional Facilities Team Reviewing and screening applications Database Management Certification processing Provided support and to facilitate Quarantine Officers with application processes for auditing purposes Phone and e-mail inquiries, assisting to problem solve for resolution Team environment requiring solid communication and transparency Exceptional customer service
Registrar/Customer Service Officer
Department of Internal Affairs
Auckland
05.2013 - 12.2014
- Provide face to face environment to the public Database Management Conducted Registry marriages Conducted interviews for Marriage Celebrant applicants Review and screen applications for passport, citizenship, births, deaths and marriages Accurate and time managed capture of information onto databases Relationship building and collaboration with other government agencies Present a strong customer service frontline with effective communication and interpersonal awareness
Customer Service Agent
Air New Zealand, Auckland
Auckland
10.2009 - 06.2012
- Face to face international passenger services including international check in Impeccable personal presentation Threat and situational awareness Delivering excellence in customer service at all times Provide Information for passengers on airline services Checking proper documents to enter a country i.e
- Visas, tickets, passports
Education
Bachelor - Business, Human Resource Management & Employment Relations
Massey University
01.2017 - 01.2019
Diploma - Tourism Leadership and Management
02.2009 - 07.2010
AUT Certificate in Pharmacy Technician - undefined
02.2004 - 12.2004
Skills
Business Performance Reporting
Additional Information
- DRIVER’S LICENCE , Full Clean Drivers Licence Holder ACHIEVEMENTS Recognition from Massey University as one of the top students for Social Digital Marketing course for creating a social digital media proposal for Health Navigator New Zealand.
Timeline
Senior Historical Claims Assessor
Ministry of Social Development
12.2019 - Current
Bachelor - Business, Human Resource Management & Employment Relations
Massey University
01.2017 - 01.2019
Mt
Ministry of Education
07.2015 - 12.2017
Operational Support
Ministry for Primary Industries, Auckland Biosecurity
01.2015 - 07.2015
Registrar/Customer Service Officer
Department of Internal Affairs
05.2013 - 12.2014
Customer Service Agent
Air New Zealand, Auckland
10.2009 - 06.2012
Diploma - Tourism Leadership and Management
02.2009 - 07.2010
AUT Certificate in Pharmacy Technician - undefined
02.2004 - 12.2004