Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cheryl Depaloma

Frankton

Summary

Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.


Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Barista

PAK'nSAVE Queenstown
02.2018 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.


Crew Member

McDonald's Frankton
03.2017 - 02.2018
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.

Education

Barista Coffee Making Course

SIT Queenstown
Remarkables Park
12.2018

Computer Secretarial

Systems Plus Colleges
Philippines
2000

Skills

  • Espresso machine operation
  • Beverage Preparation
  • Opening and closing duties
  • Point of Sale Knowledge
  • Supply Restocking
  • Staff Training
  • Customer Service

Certification

Barista Certificate

Timeline

Barista

PAK'nSAVE Queenstown
02.2018 - Current

Crew Member

McDonald's Frankton
03.2017 - 02.2018

Barista Coffee Making Course

SIT Queenstown

Computer Secretarial

Systems Plus Colleges

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Cheryl Depaloma