Summary
Overview
Work History
Education
Skills
Accomplishments
Furniture Transformation & Passionate Reader with love of History
Additional Information
Timeline
AdministrativeAssistant

Cheryl Fowler

Real Estate Consultant
Ashburton,Mid Canterbury

Summary

Well-qualified Consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Outgoing Consultant with 5 years of Residential experience. Fantastic salesperson with proven eye for detail and goal-oriented mindset. Known for closing sales quickly and ensuring both buyer and seller satisfaction. Organized Consultant with extensive knowledge of Residential property sales and mortgage coordination. Trained in Microsoft Word & VaultRE use with expertise in local markets and ensuring both buyer and seller satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

40
40
years of professional experience

Work History

Licensed Real Estate Agent

Ray White Ashburton
01.2019 - Current
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Compared recently sold area properties to determine competitive market prices.
  • Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
  • Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
  • Prepared homes for client arrivals during open house events and established signage.
  • Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
  • Advised and informed prospective clients on current market activities and conditions.
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
  • Advertised client properties through websites, social media, and real estate guides.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Presented purchase offers to sellers for consideration.
  • Advised clients on market conditions and property value for informed decision-making.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Conducted weekly open houses and provided feedback to sellers on potential buyers.
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
  • Generated leads for sales and rental properties through cold calls and referrals.

Senior Sales Consultant - Jewellers

Michael Hill Jeweller
08.2014 - 12.2019
  • Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
  • Explained important information regarding features and functions for various products so that customer was knowledgeable.
  • Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
  • Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships.
  • Identified and resolved issues regarding sales and business strategy.
  • Trained personnel in proven consultative sales approaches, as well as sales and follow-up processes.
  • Utilized extensive communication and interpersonal skills to reach out to prospective leads through cold calling.
  • Cultivated existing customer relationships and built rapport with new clients using extensive product knowledge and 24-hour return call policy.
  • Exceeded customer requirements with accurate and deliverable solutions.
  • Handled cash register operations and customer transactions to process payments.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Processed and stocked merchandise in accordance with store standards.
  • Developed and maintained knowledge of current sales and promotions.
  • Participated in store meetings and product training sessions to understand and sell items.
  • Performed inventory control procedures to manage stock.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Assisted in development of monthly sales goals to motivate team and drive business objectives.
  • Kept detailed track of sales and customer information in company system.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Presented professional image consistent with company's brand values.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Handled cash and daily banking system as the Senior Salesperson.
  • Trained and implemented Security system.
  • Assistant Manager when Manager not available or away.

Personal Assistant/Administrative Secretary

Baskiville.com Ltd
10.2009 - 10.2015
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Composed inter-office correspondence and provided product and service information to customers.
  • Booked airfare, hotel, and ground transportation to coordinate office travel.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Interior Design Consultant /Freelance Business Consultant

McKenzie & Willis
01.2000 - 12.2009
  • Determined personalized needs, tastes and design preferences through thorough client consultations.
  • Designed floor plans, material boards for review and presentation.
  • Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
  • Developed space planning concepts, color palette selections, and textile presentations.
  • Specified appropriate products and materials to meet project objectives and design scheme.
  • Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
  • Participated in furniture selection and documentation of specifications.
  • Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
  • Oversaw installation of finishes, furniture and other design elements to control final product.
  • Collaborated with contractors and suppliers for smooth execution of design plans.
  • Researched and stayed current on industry trends to incorporate new products into designs.

Interior Decor Tutor

Christchurch Polytechnic Institute
02.1994 - 12.2000
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
  • Created tailored lesson plans and study guides to teach and assist students in area of study.
  • Motivated students with accurate feedback and positive reinforcement.
  • Monitored student progress and provided feedback and support.
  • Tutored in specific subjects and developed curriculum for History of Art & Architecture - longest module in the Course, taking a full 2 years to cover the complete topic. Developed learning modules and exams.
  • Developed module in Personal Presentation for students when presenting themselves for job interviews.
  • Tutored module in Colours - both personal and in design.

Personal Assistant / Secretary

Ashburton Testing Station
01.1995 - 01.2000
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Created and updated records and files to maintain document compliance.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Handled cash & banking systems.
  • Worked with clients and customer service as they came through the Testing Station.
  • Drove cars through for clients when needed.

Personal Assistant/Senior Executive Secretary

Living Springs Camp
02.1992 - 02.1994
  • Handled confidential information in professional manner.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Answered high volume of phone calls and email inquiries.
  • Coordinated travel arrangements and bookings for executive staff.
  • Organized and updated schedules for executives.
  • Collated and distributed agendas and minutes for all executive meetings.
  • Updated and maintained confidential databases and records.
  • Created and managed office systems to efficiently deal with documentation.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Screened personal and business calls and directed to appropriate party.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Liased with guests and VIP's attending conferences.

Personal Assistant /Executive Board Secretary

NZ High School Board Of Governors
01.1988 - 12.1991
  • Handled confidential information in professional manner.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Answered high volume of phone calls and email inquiries.
  • Coordinated travel arrangements and bookings for executive staff.
  • Organized and updated schedules for executives.
  • Collated and distributed agendas and minutes for all executive meetings.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Transcribed notes from Board meetings to be sent out to Board.

Secretary / Office Administration

Commodore Computers NZ Ltd
01.1984 - 12.1987
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Created and updated records and files to maintain document compliance.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Received incoming mail and evaluated and distributed correspondence requiring priority attention.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Maintained electronic filing systems and categorized documents.
  • Composed inter-office correspondence and provided product and service information to customers.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Secretarial and Personal Assistant support to the Engineering Manager.
  • Customer service and enquiries from public who needed their computers fixed.

Education

Certificate IV - Real Estate Salesperson

Real Estate Institute
Auckland, NZ
07.2018

Diploma - Diamontologist

Diamond Institute of America
America
12.2014

Diploma - Makeup Artistry

KSSM
Kristen Stewart School Of Makeup
11.2014

Certificate/Diploma Interior Decor - Interior Decor & Design

Christchurch Polytechnic Institute
Christchurch, NZ
12.2000

Certificate of Secretarial Studies - Secretarial Studies And Office Administration

Gore High School
Gore, NZ
12.1983

Skills

  • Escrow Management
  • Interior Staging
  • Real Estate Development
  • Client Needs Assessment
  • Market Monitoring
  • Comparative Market Analysis
  • Contract Negotiation
  • Presenting
  • Appraisal Procedures
  • Home Inspections
  • Sales Presentations
  • Accomplished in Commission Sales
  • Works Well Independently
  • Excellent Teamwork
  • Highly Professional
  • Sales Closing
  • Strong Organizational Skills
  • House Showings
  • Clean Driving Record
  • Negotiation

Accomplishments

Trained as a Specialist in Diamonds with study through the Diamond Institute of America while working at Michael Hill Jewellers. Was the Senior Sales Consultant for the Ashburton store and only one to train as a Diamond Specialist.

Achieved a Diploma in Makeup Artistry while also freelancing in Interior Design. Worked as a freelance Makeup Artist for Woman's Day, Woman's Weekly & New Idea Magazines and was the sole Makeup Artist for Mitre 10 Dreamhome live TV show.

Also worked as crew for Lord of the Rings in the Wardrobe Dept for 6 months throughout the South Island.

Furniture Transformation & Passionate Reader with love of History

As a fairly creative person, who has spent many years in the word of Interior Design, Makeup Artistry and some time in the fashion industry, I love to spend some free time taking heirloom pieces of furniture, or older pieces and re-making them into something new with fresh paint, transfers, gold foil and waxes etc. It brings them back to life and gives joy both to myself and to others.

I have a passion for books and am an avid collector. I especially have a love of history and while tutoring at the Christchurch Polytechnic as a Tutor in the Interior Decor Course, I was asked to rewrite the whole section of Art & Architectural History which was the longest and most complex subject of the course. This subject took 2 full years to complete where the students went through every architectural style and age in history and the link to interiors through each period. My passion is for the classics and I loved researching, planning and writing the whole curriculum for this module.

I also have a great love of travel and have been to many places in the world. I particularly love sun, surf & sand and enjoy holidays in the sunnier climates of the world where culture can be diverse and there are interesting and exciting things to do where adventure awaits. I enjoy things that involve a bit of adrenaline (and speed) and enjoy motorsport in particular.

Additional Information

I left school having completed a special year where I focused on Secretarial Studies and graduated as the top student of my year. I am an excellent typist, very organised and have excellent customer skills which is attested to from many client testimonials that I have achieved in my years as a Real Estate Consultant. I am excellent at communication, have exceptional skills at negotiating and am known for going the extra mile with my clients. I went on to work for many years in secretarial, administration roles as well as being Personal Assistant to the Secretary of the National High School Board of Governors which was based in Napier as well as PA to various other companies throughout New Zealand, including my business alongside my husband.

Real Estate has taught me many things - including being resilient as it can be a challenging industry to work in and also where hours worked can be extreme - often 7 days a weeks (and nights) as well as weekends. I have been very successful as a Real Estate Consultant and have worked with a fantastic, dedicated team of peopel as well as some amazing people that I have met over the years.

Timeline

Licensed Real Estate Agent

Ray White Ashburton
01.2019 - Current

Senior Sales Consultant - Jewellers

Michael Hill Jeweller
08.2014 - 12.2019

Personal Assistant/Administrative Secretary

Baskiville.com Ltd
10.2009 - 10.2015

Interior Design Consultant /Freelance Business Consultant

McKenzie & Willis
01.2000 - 12.2009

Personal Assistant / Secretary

Ashburton Testing Station
01.1995 - 01.2000

Interior Decor Tutor

Christchurch Polytechnic Institute
02.1994 - 12.2000

Personal Assistant/Senior Executive Secretary

Living Springs Camp
02.1992 - 02.1994

Personal Assistant /Executive Board Secretary

NZ High School Board Of Governors
01.1988 - 12.1991

Secretary / Office Administration

Commodore Computers NZ Ltd
01.1984 - 12.1987

Certificate IV - Real Estate Salesperson

Real Estate Institute

Diploma - Diamontologist

Diamond Institute of America

Diploma - Makeup Artistry

KSSM

Certificate/Diploma Interior Decor - Interior Decor & Design

Christchurch Polytechnic Institute

Certificate of Secretarial Studies - Secretarial Studies And Office Administration

Gore High School
Cheryl FowlerReal Estate Consultant