Chetan Lalwani
Mount Wellington,Auckland Region
Summary
Business Management graduate (NZQA Level 7) with a strong foundation in business operations, and development. Earned academic merit certificates for three semesters at Auckland Institute of Studies. Gained critical experience as MIQ Health Operations Coordinator with CMDHB during COVID-19. During a long holiday trip to India, I worked closely with my father in his Road construction and petrol station businesses, gaining hands-on experience in running a business, managing P&L statements, and learning key aspects of business development. Upon returning to New Zealand, I joined The Doctors Middlemore, where I was promoted from Administrator to Financial Officer after demonstrating strong capabilities in financial and business development. Seeking a dynamic role in business and finance to continue learning and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Senior Administrator/Finance Officer
The Doctors
Middlemore, Auckland
05.2023 - Current
- Improved office organization by developing filing system and customer database protocols.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Monitored payroll, credit purchases and invoicing to prevent financial errors.
- Researched and developed administrative policies, procedures and guidelines to facilitate operations.
- Implemented strategies to take advantage of new opportunities.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Liaising with healthcare funding organization i.e. ACC, POAC, MOH, CMDHB etc for claiming and reconciliation for funded patients.
- Worked for implementing strategies to make overall operations smooth & efficient.
- Created End of month reports, capitation reports and overall financial reports for each month.
- Dealing with customer complaints and challenges.
Business Manager
Rudra Fuel Station/ S.M. Contractor
Sevaliya, Vadodara, India
08.2022 - 03.2023
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Developed and implemented successful sales strategies to meet business goals.
- Executed performance reviews to encourage improved productivity for team members.
- Kept records for production, inventory, income and expenses.
- Basic understanding of Tally ERP9 ( Accounting and Billing software)
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Conferred with customers to understand needs and finalize purchase orders.
- Improved company's quality and productivity by streamlining systems and processes.
Health Operations Coordinator (MIQ)
CMDHB
Auckland, Auckland
09.2021 - 06.2022
- Allocated resources and materials to respective departments to accommodate needs.
- Proficient in using softwares like BCMS (Border Clinical Management System), NCTS (National Contact tracing system) Salesforce.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Coordination between all concerned agencies i.e. NZDF, Police, Hotel Team, security and etc. working together to provide best experience for the guests in MIQ.
- Planning of workload in advance to commence smooth operations.
- Managing records of guests in compliance with privacy act of New Zealand. i.e. Medical & personal details of guests crossing border through MIQ.
- Providing assistance to guests during emergency situations.
Education
Bachelor's in Business Management - Business Management
Auckland Institute of Studies
Auckland, NZ08.2021
Skills
- Cost Control and Budgeting
- Issue Resolution
- Work Planning and Prioritization
- Relationship Building
- Cost Analysis and Savings
- Experience in using Microsoft office (Teams, Excel, word, powerpoint)
- Ability to work under pressure
- Work within Timeframe
Languages
English
Hindi
Gujarati
Sindhi
Affiliations
- Academic Excellence & Merit Certificates for four semesters from Auckland Institute of Studies, Auckland.
Software Knowledge
- MedTech Evolution
- NBS (National Border System) - MIQ
- ESR Eclair
- BCMS (Border clinical management system)
- Microsoft Office products
- Approval Max - Invoice processing linked with XERO.
- Ipayroll
Timeline
Senior Administrator/Finance Officer
The Doctors
05.2023 - Current
Business Manager
Rudra Fuel Station/ S.M. Contractor
08.2022 - 03.2023
Health Operations Coordinator (MIQ)
CMDHB
09.2021 - 06.2022
Bachelor's in Business Management - Business Management
Auckland Institute of Studies
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