CHETAN PARBHU
Wellington
Summary
Dedicated and customer-centric Service Desk professional with 2 years of experience in providing exemplary technical support and assistance to end-users. Proficient in diagnosing and resolving a wide range of technical issues, demonstrating expertise in [mention specific technical skills or software]. Skilled in delivering prompt and effective solutions while maintaining a high level of customer satisfaction. Adept at leveraging Service Now to efficiently manage and track incidents. Strong communicator with excellent interpersonal skills, ensuring clear and concise communication in both written and verbal interactions.
Overview
6
6
years of professional experience
Work History
Service Desk Analyst
Spark
12.2021 - Current
- Engaging in user support interactions via telephone, chat and email platforms
- Entering service tickets into incident tracking system to facilitate faster problem identification and resolution
- Diagnosing and resolving user system functionality issues to enable completion of desired operations
- Identifying system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks
- Following up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Improving user productivity and efficiency through system training and support.
- Training and mentoring new personnel hired to fulfill various roles.
- Explaining technical information in clear terms to promote better understanding for non-technical users.
- Always being one of the top performers in call evaluations
Vehicle Service Agent
Avis Budget Group
07.2018 - Current
- Preparing vehicles to present to customers
- Working closely with Rental Service Agents to meet the needs of the manifest
- Managing multiple tasks while keeping to a strict time frame
- Supervising Washbay and directing staff on tasks and time frames
- Occasionally managing vehicle fleet
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Business Analyst
Regen Ltd
10.2017 - 05.2018
- Collaborated with stakeholders to define project objectives and criteria.
- Collected, defined and analyzed business requirements.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Documented testing procedures for developers and future testing use.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Worked as member of integrated project team in highly collaborative work environment.
Education
Bachelor of Commerce - Information Systems and e-commerce
Victoria University Of Wellington
12.2016
Skills
- Agile Expertise
- Application Support
- Azure Active Directory
- Customer Service
- iOS and Android Support
- Microsoft Exchange Admin
- Mobile Device Management
- Office 365
- Process Documentation
- Report Writing
- Technical Issue Analysis
Hobbies
- Mountain Biking - Exploring and learning new skills
- Weightlifting - Following workout plans, dieting and keeping consistent
- Video Gaming - Strategic thinking and team collaboration
- Fixing Cars - Learning opportunities and meeting new people
References
Available on request
Timeline
Service Desk Analyst
Spark
12.2021 - Current
Vehicle Service Agent
Avis Budget Group
07.2018 - Current
Business Analyst
Regen Ltd
10.2017 - 05.2018
Bachelor of Commerce - Information Systems and e-commerce
Victoria University Of Wellington
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