Skills
Summary
Work History
Education
Languages
Disclaimer
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Chetan Parmar

Mount Albert,MOUNT ALBERT

Skills

  • Problem Solving
  • Communication
  • Inventory and stocking
  • Forward Thinking Approach
  • Increasing Sales Volume
  • Building Strong Relationship

Summary

Proven leader in operations management, adept in critical thinking and problem-solving, with a track record of enhancing efficiency and accuracy at Fresh Choice Supermarket. Skilled in shipping, receiving, and Menzies aviation provide exception and extraordinary customer service and meet customer expectation. I excel in staff supervision and safety monitoring, driving significant improvements in warehouse operations.

Work History

Customer Service Agent

Menzies Aviation NZ
09.2023 - Current
  • To support airlines by performing airline ticketing counter and gate service functions for airline customers.
  • To facilitate a smooth airport experience for passengers and assisting in the efficient processing of passengers through the airport from arrival to departure.
  • Provide exceptional Customer Service as per the Menzies and Airline specific standards to ensure customer satisfaction at every step of their journey.
  • Check customers’ travel documentation together with relevant identification to ensure compliance with governing bodies.
  • Process Customers and baggage using automated or manual systems; follow airline specific policies including airline requirements surrounding excess baggage and individual customer programmes.
  • Managing staff and co-ordinate with other teams. Managing Documentation and co-ordinate with another team member as well.

Grocery Manager

Fresh Choice Supermarket
01.2023 - 08.2024
  • Addressed customer concerns professionally, working towards satisfactory resolutions that fostered loyalty among shoppers.
  • Monitored refrigeration, freezer, and cooling areas for proper functioning and reported issues to supervisor.
  • Recommended products to customers to drive sales.
  • Aided in maintaining accurate inventory levels through regular counts and timely restocking efforts.
  • Collaborated with team members to complete tasks efficiently and maintain optimal store conditions.
  • Performed routine price checks to ensure accuracy throughout the store’s offerings, reducing discrepancies at checkout points.
  • Increased sales through product recommendations based on customer preferences and needs.

Laundry Manager

DHD Commercial Laundry
10.2021 - 01.2023
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with clients.
  • Collaborated with vendors to negotiate favourable contracts for laundry supplies and equipment purchases.
  • Coordinated with other departments to ensure seamless integration of laundry services into overall hotel operations.
  • Managed inventory and supplies, ensuring adequate stock levels for uninterrupted operations.
  • Streamlined laundry processes for faster turnaround times, resulting in increased customer satisfaction.
  • Maintained a safe work environment through regular safety inspections and staff training sessions.
  • Developed quality control measures to maintain high standards of cleanliness and presentation.
  • Implemented cost-saving initiatives by reducing waste and optimizing equipment usage.

Sales and Marketing Manager

Chatters Laundry
08.2019 - 09.2021
  • Analysed sales and marketing data for improved strategies.
  • Conducted market research to identify new business opportunities and stay ahead of industry trends.
  • Improved brand visibility with well-executed promotional campaigns and engaging social media content.
  • Enhanced team collaboration through regular communication channels, fostering a positive work environment where ideas could flourish.
  • Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Followed-up on past due payments to facilitate prompt collection of payments.

Assistant Warehouse Manager

Gold Star Traders
03.2016 - 07.2018
  • Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
  • Maintained a safe work environment, conducting regular safety inspections and training employees on proper procedures.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfer.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Ensured timely order fulfilment by coordinating with team members to prioritize tasks efficiently.
  • Supervised warehouse operations by managing employees during shifts.
  • Conducted research to address shipping errors and packaging mistakes.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.

Education

Diploma - Business and Management

Imperial College Of New Zealand
CBD, Auckland
04.2016

Languages

English
Full Professional

Disclaimer

Sincerely, Chetan Parmar (0224270838)

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