Chetna Jolly
Queenstown,Hanleys Farm
Summary
Dynamic consultant and account director with a proven track record at Tata Trusts and Saturday Pvt Ltd, specializing in client engagement and problem-solving. Excelled in establishing trusted relationships and delivering comprehensive solutions, demonstrating exceptional attention to detail and team leadership. Skilled in navigating complex customer needs with integrity and cultural awareness, ensuring client satisfaction and project success.
Experienced with delivering strategic consulting services to enhance client business operations. Utilizes in-depth industry knowledge and analytical skills to identify and implement effective solutions. Track record of building strong client relationships and driving measurable results.
Overview
6
6
years of professional experience
Work History
Consultant ( Communication)
Tata Trusts
03.2020 - 03.2021
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
• Account Director
Saturday Pvt Ltd
09.2015 - 10.2016
· Managing 3 Clients- Waste Management NZ, SeaLink & Mangere East Family Services.
- Established trusted relationships with key stakeholders by providing consistent communication and exceptional service throughout the account lifecycle.
- · Managing the design and launch of Waste Management’s new website and creation of digital asset library. Worked on brand evolution strategy with MD.
Account Director (Contract)
Hot Mustard
04.2015 - 08.2015
· Managing PGG Wrightson Seeds & Agritrade accounts on 360 marketing with full media mix. BTL & Online for Milsons (Wearparts) & Webbline Agriculture. DM for Farmside (Rural Telco).
- Maintained deep understanding of company services and products in order to offer most knowledgeable customer support.
Education
No Degree - Advertising & PR (PG Diploma)
Delhi University
New Delhi03-1996
Master of Arts -
Delhi University
New Delhi05-1994
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Integrity and honesty
- Customer relationship management
- Cultural awareness
- Client rapport
- Client engagement
- Issue resolution
Timeline
Consultant ( Communication)
Tata Trusts
03.2020 - 03.2021
• Account Director
Saturday Pvt Ltd
09.2015 - 10.2016
Account Director (Contract)
Hot Mustard
04.2015 - 08.2015
No Degree - Advertising & PR (PG Diploma)
Delhi University
Master of Arts -
Delhi University
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