Chevell Heke
Tokoroa
Summary
Experienced in managing guest bookings and inquiries, ensuring efficient service delivery and high levels of customer satisfaction. Developed strong relationships with patrons through effective communication and problem-solving skills, addressing inquiries and resolving issues promptly. Trained new staff on procedures and standards, fostering a collaborative team environment while maintaining compliance with health and safety regulations. Demonstrated adaptability by occasionally handling office tasks and assisting in inventory management, contributing to overall operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Okoroire Hotsprings Hotel
Derek webb
03.2025 - Current
- Managed guest bookings and inquiries, ensuring efficient service delivery and high levels of customer satisfaction.
- Developed strong customer relationships by engaging patrons, effectively handling inquiries and resolving issues promptly.
- Trained new staff on bar procedures and customer service standards, fostering a collaborative and skilled team environment.
- Monitored and enforced responsible alcohol service, ensuring compliance with local regulations and promoting guest safety.
- Occasionally working in office, Handling bookings, Showing guests around.
Bartender
Ruck n maul Tokoroa
tokoroa
08.2024 - 03.2025
- Maintained a clean and organized bar area, ensuring compliance with health and safety standards for patrons.
- Prepared and served a wide variety of beverages to customer satisfaction.
- Assisted in managing inventory levels by restocking supplies and monitoring product usage, contributing to efficient operations.
- Trained new staff on bar procedures and customer service standards.
- Worked with kitchen staff to synchronize food and drink service, optimizing overall guest dining experience.
Oji Fibre Solutions - AKU Catering
Tokoroa
02.2024 - 07.2024
- Assisted in menu planning to offer diverse options catering to various dietary needs.
- Demonstrated adaptability by seamlessly transitioning between various roles within the catering team as needed.
- Expanded catering services to accommodate various events, increasing overall sales revenue for the business.
- Provided support during special events, ensuring seamless execution of catering services as needed.
Kiwifruit Laborer
Paengaroa Horticulture
Paengaroa
02.2021 - 01.2024
- Completed daily tasks promptly and efficiently, meeting deadlines while maintaining high-quality work standards throughout the kiwifruit harvesting process.
- Adhered to strict quality control standards when handling fruits during harvest, packing, and transportation stages.
- Maintained clean work environment by disposing of debris and fallen fruits to prevent pests and diseases.
- Supported fellow laborers with teamwork-oriented tasks like lifting heavy loads or reaching high branches during harvest season.
- Contributed to a safe working environment by following safety protocols while using tools, equipment, and moving throughout the orchard.
Cleaner
Great Lake Hotel
Taupo
09.2016 - 12.2016
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Education
Level 1 -
Tokoroa High School
Tokoroa, WKOSkills
- Fast Learner
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Works well in a team
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Adaptability and Flexibility
- Professional and mature
Certification
Security license
Timeline
Okoroire Hotsprings Hotel
Derek webb
03.2025 - Current
Bartender
Ruck n maul Tokoroa
08.2024 - 03.2025
Oji Fibre Solutions - AKU Catering
02.2024 - 07.2024
Kiwifruit Laborer
Paengaroa Horticulture
02.2021 - 01.2024
Cleaner
Great Lake Hotel
09.2016 - 12.2016
Level 1 -
Tokoroa High School