Chevon Nieuwoudt

Recovered outstanding accounts for Levno on a 6 month contract, achieving the following:

• Reconciled and recovered 491 client accounts.
• Recovered 82.81% of outstanding funds for January 2021 to January 2024, aged 90+ days.
• Achieved substantial improvement in company's cash flow by successfully recovering approximately 230K in outstanding funds.
• Managed key accounts and collaborated with internal stakeholders to achieve high levels of customer satisfaction.

• Managed a team of 6 in manufacturing rubber ramps, overseeing job reception, processing, production, logistics and quality control
• Scheduled product deliveries, performed site visits, and oversaw on-site work to consistently meet project timelines.
• Supported the coordination efforts between different professionals such as occupational therapists, builders, architects, and customers in order to grasp client needs and provide customized solutions.
• Promoted a culture of accountability and collaboration through emphasis on safety and effectiveness in the workplace.
• Streamlined production processes by digitizing both sketches and order information, resulting in quicker delivery times, heightened customer satisfaction, and improved operational efficiency.

• Managed incoming calls, promptly addressed inquiries, took messages, forwarded calls, and provided accurate information.
• Managed accurate and efficient monthly stocktakes in three regions: Auckland, Central, and South Island.
• Provided comprehensive customer feedback regarding quotes, job status, approvals, and estimated timeframes
• Prepared and converted quotes to jobs, capturing and communicating all necessary details effectively
• Built and nurtured valuable partnerships with key external stakeholders such as Enable NZ, Accessable, retailers, builders, and occupational therapists
• Worked closely with internal team leaders from South Island, Rubber, and Aluminium to keep production information up-to-date.
• Managed invoicing for rental installations, removals, and rubber jobs, ensuring timely and accurate billing
• Provided feedback to customers regarding outstanding or completed work, ensuring customer satisfaction, and addressing any concerns
• Generated purchase orders to replenish consumables and maintain inventory levels
• Processed all online orders efficiently and accurately, ensuring timely delivery and customer satisfaction.

• Updated daily bank reconciliation and transferred unpaid medical insurance balances to patient or insurance liability.
• Preparing and submitting journals & ensuring timeous processing of authorized journals
• Followed up on pending claims that were not submitted to Medical insurance, ensuring accurate processing and reimbursement
• Generating reports, interpreting data and action thereon
• Effectively handled general administrative duties and followed up on outstanding debts, proactively identifying and escalating high-risk debt cases.
• Monitored daily collection and ensured debtors days aligned with company targets.
• Managed formal payment arrangements and resolved queries regarding overdue accounts.
• Conducted risk assessments for clients to ensure compliance with the National Credit Act and promptly communicated findings to patients and internal risk chain.
• Accountable for receipting function as per policy by collecting payments according to protocols and preparing financial registers daily.

• Ensured accurate bookkeeping of petty cash, creditor accounts, remittance advice, and month-end statements.
• Prepared age analysis of outstanding debtors and successfully recovered bad debts.
• Managed accounts receivable: Processed customer receipts, insurance payments, and write-offs; coordinated with auditors for compliance.
• Recorded and updated personal and financial information while ensuring confidentiality.
• Managed billing and claims: Finalized daily submissions, updated figures, handled month-end processes, and coordinated with medical insurance for authorizations.

• Reconciled creditors' statements, ensuring accurate processing of settlement discounts.
• Allocated expenses to relevant accounts and cost centres based on detailed analysis of invoices.
• Scheduled and prepared checks, resolved purchase orders, contracts, invoices, and payment discrepancies
• Compiled stock control records and gathered data on consumption rate, item characteristics, and market conditions to assess stock supply and replenishment needs.
• Overseeing completion of periodic bank reconciliations.
• Followed up proactively on debtor recovery processes and approaches to obtain payment.