Cheyann McDougall
Whanganui,MWT
Summary
Dynamic and dedicated professional with a proven track record at Etcetera Bridal, enhancing customer experiences and streamlining operations. Excelled in client consultation and team collaboration, significantly improving satisfaction and efficiency. Skilled in managing high-pressure situations and committed to continuous learning and development.
Overview
10
10
years of professional experience
Work History
Bridal Consultant
Etcetera Bridal
04.2021 - Current
- Assisted brides in selecting the perfect gown by carefully listening to their preferences and offering expert advice based on body type, venue, and personal style.
- Demonstrated excellent problem-solving skills when addressing any challenges faced during fittings or alterations appointments, ensuring client satisfaction at all times.
- Provided emotional support for stressed brides throughout their wedding planning journey by offering compassionate guidance in addition to fashion expertise.
- Educated brides on proper gown care, fitting procedures, and alterations timelines to set realistic expectations and avoid last-minute stressors.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
Office Assistant
McDougall Logging
07.2020 - 10.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Wool Handler
Harding Shearing and Ratima Shearing
11.2019 - 02.2020
- I was employed for two summer seasons which is 3 months at a time, most days working 10 plus hours.
- Assisted shearers in maintaining a smooth workflow, promptly removing shorn fleece from the workspace.
- Maintained a clean work environment, regularly sweeping floors and disposing of debris to prevent contamination.
- Enhanced wool quality by implementing proper handling techniques and maintaining cleanliness standards.
- Provided support to other team members, sharing knowledge of best practices in wool handling procedures.
- Optimized workflow by coordinating with team members to effectively manage multiple shearing stations simultaneously.
- Contributed to team success through clear communication and collaboration with fellow wool handlers and shearers.
Store Team Member
Taylors 1998 LTD
02.2015 - 07.2016
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
Education
NCEA Level 1 -
Feilding High School
Feilding, MWTSkills
- Client consultation
- Customer experience management
- Hard working
- Strong communication skills
- Continuous learning attitude
- Team player
- Store maintenance
- Reliability and punctuality
- Efficient under pressure
Timeline
Bridal Consultant
Etcetera Bridal
04.2021 - Current
Office Assistant
McDougall Logging
07.2020 - 10.2021
Wool Handler
Harding Shearing and Ratima Shearing
11.2019 - 02.2020
Store Team Member
Taylors 1998 LTD
02.2015 - 07.2016
NCEA Level 1 -
Feilding High School
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