Cheyanne Bir
Wellington,New Zealand
Summary
Highly motivated and dedicated individual pursuing a career to help improve overall outcomes. Seeking a challenging position where I can utilize my strong interpersonal skills and knowledge. Committed to providing compassionate support, promoting holistic wellness, and empowering clients to achieve set goals.
Overview
3
3
years of professional experience
Work History
Quality Assurance Coordinator
Te Whatu Ora
02.2024 - Current
- Policy and procedure development and implementation
- Compiled weekly summaries of unresolved complaints to keep track of progress.
- Ensured compliance with applicable laws, regulations, policies, and procedures related to consumer protection.
- Tracked the status of open cases through a database system.
- Provided training on effective complaint handling techniques to staff members.
- Maintained accurate records of customer complaints, resolutions, and follow-up activities.
- Developed corrective action plans to address recurring customer service issues.
- Assisted in the development of new processes and procedures for handling customer complaints.
Advisor
Te Whatu Ora, Office of the Director Outbreak Response
07.2023 - 11.2023
- Handling ministerial, OIAs and media requests
- Liaising with directors and team managers to deliver reports, memos, briefings and aide-memoire's to Cabinet
- Managing redactions and proactive releases prior to public release
- Working with Health New Zealand Parliamentary to ensure questions from the Minister are answered effectively and within timeframe
- Liaising with internal teams within the Outbreak Response to respond to queries from the public
- Policy development and implementation
Business Analyst
Te Whatu Ora, Health Supply Chain Team
07.2022 - 06.2023
- Stakeholder engagement for supply chain alignment
- Oversight and optimization of end-to-end processes
- Handling ministerial, OIAs and media requests
- Policy development and implementation
- Streamlining workflows through process mapping
- Project management for operational enhancements
- Auditing for compliance and risk mitigation
- Generating analytical reports for data driven decision making
Administrator
Ministry of Health, Health Supply Chain Team
02.2022 - 07.2022
- Managed a shared inbox for timely responses to inquiries
- Handled incoming queries and information requests
- Monitored compliance of approved products
- Tracked and managed supply levels and orders
Monitoring and Compliance Officer
Ministry of Health, Boarder Compliance Office
02.2022 - 04.2022
- Customer service and support for monitoring and compliance activities
- Service allocations for clients
- Monitoring a shared inbox and managing incoming queries
Referral Coordinator
Health Vision
08.2021 - 02.2022
- Customer service and support for referral coordination
- Troubleshooting procurement and invoice issues
- Service allocations for clients
- Monitoring a shared inbox, Liaison with external agencies and services (ACC, DHB, and subcontractors)
- Maintaining records in the client information system
Education
Bachelor of Health Science - Mental Health And Addiction -
Massey University
01-2024
Skills
- Mental Health and Addiction knowledge
- Communication
- Project Management
- Stakeholder Engagement
- Supply Chain Management
- Project Management
- Analytical Reporting
- Team work
- Multi-tasking
- Customer Service
- Personal Training
- Data Entry and Records Management
Timeline
Quality Assurance Coordinator
Te Whatu Ora
02.2024 - Current
Advisor
Te Whatu Ora, Office of the Director Outbreak Response
07.2023 - 11.2023
Business Analyst
Te Whatu Ora, Health Supply Chain Team
07.2022 - 06.2023
Administrator
Ministry of Health, Health Supply Chain Team
02.2022 - 07.2022
Monitoring and Compliance Officer
Ministry of Health, Boarder Compliance Office
02.2022 - 04.2022
Referral Coordinator
Health Vision
08.2021 - 02.2022
Bachelor of Health Science - Mental Health And Addiction -
Massey University
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